About the role
Job Description:
We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.
Technical Requirements:
- Provide remote L1/L2 technical support via phone, email, and chat.
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
- Analyze system behavior, identify causes, and provide technical solutions.
- Assist customers in server configuration, installation, and administration processes.
- Manage and document incidents in ticketing systems.
- Collaborate with escalation teams for complex technical cases.
Ideal Candidate:
- 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
- Basic knowledge of enterprise server architecture and hardware components.
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
- Experience with troubleshooting and incident management processes.
- Analytical thinking and good problem-solving skills.
- Ability to work independently in a dynamic technical environment.
- Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
- Certifications such as CompTIA A+, Server+, or similar technical certifications.
- Previous experience in enterprise technical support environments.
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
Aplyr's read
CGS Nexus is a tech company driving digital transformation, attracting professionals keen on connectivity solutions and customer service excellence.
What's promising
- •Strong focus on digital transformation positions Nexus at the forefront of tech innovation.
- •Recent hiring in multilingual support indicates a commitment to diverse customer engagement.
- •Sales roles in BPO services suggest growth in business process outsourcing solutions.
What to watch
- •Limited public information about financial stability could concern risk-averse applicants.
- •Focus on connectivity might limit opportunities in other tech sectors.
- •On-site roles may not appeal to candidates seeking remote work flexibility.
Why CGS Nexus
- •Specializes in connectivity, setting it apart from broader tech firms.
- •Emphasis on multilingual support highlights a global customer approach.
- •Combines tech solutions with customer service, offering a unique career blend.
Aplyr’s read is generated by AI from public sources. Was it useful?
About CGS Nexus
Nexus is a technology company focused on providing innovative solutions in the fields of connectivity and digital transformation.
