e-Commerce Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Affiliate: Roche Diagnostics Korea

Division: Diabetes Care

Work location: Seoul, South Korea

Your Key Responsibilities

E-commerce Strategy Planning and Execution

Oversee the day-to-day operations of the e-commerce platform(s) to ensure smooth performance, accuracy, and timely execution of campaigns.

Understand business goals and key priorities to develop an end-to-end e-commerce marketing strategy and campaigns

Monitor inventory, pricing, and product listings to maintain consistency with brand standards and competitive market positioning

Develop strategies to optimize visibility, conversions, and overall performance on owned online platforms

Ensure high-quality customer experience across all digital touchpoints, resolving any operational issues and improving customer satisfaction.

Define and track key performance indicators (KPIs) such as Conversion Rate, Average Order Value (AOV), and Customer Lifetime Value (CLTV), providing regular data-driven reports.

E-shop and Naver Brand Store Management

Plan and manage to develop the whole scope of owned e-shop and Naver Brand Store

Create strategic action plans to attain consumers connected to the brand

Analyze traffic of e-shop and Naver brand store on a regular basis to understand the trend of online consumer's behavior

Closely work with APAC and global team to enhance owned e commerce shop and unified portal

CRM activation

Plan and execute CRM activities based on SFDC & Commercial website analysis

Plan to expand CRM to customers (retail stores/E-commerce/etc,)

Champion the digital customer journey, leveraging CRM strategies and market insights to foster customer loyalty and retention.

Key stakeholder Management

E-commerce distributor management

Other agencies and partners depending on business situations

Collaborates closely with cross-functional teams, including marketing, supply chain, and IT, to ensure seamless digital operations and efficient inventory management.

Who You Are

Education: Bachelor’s degree or higher

Experience: Minimum of 7 years of proven experience in e-commerce, digital merchandising, or online retail operations

Language Skills: Advanced English proficiency (both written and verbal) required for seamless communication with APAC and global team.

Analytical Skills: Strong analytical capabilities with the ability to interpret complex data (e.g., sales history, search trends, customer buying patterns) to drive actionable insights and optimize product visibility.

Platform & Tech Expertise: Solid understanding of e-commerce platforms and proficiency in web analytics tools.

Cross-Functional Collaboration: Excellent communication and interpersonal skills with cross-functional teams and external stakeholders.

Submission

자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)

※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.

※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다. 

※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.

※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.

※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.

Process

서류 전형▶ 면접 전형 ▶ 종합 심사 ▶ 최종 합격 통지

※ 면접은 서류전형 합격자에 한해 개별 통보합니다.

※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.

※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.