SVP, Client Leadership

1718 - SVP, Clients

About the role:

About Wavemaker:

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long term relationships with them?

Wavemaker UK is looking for an ambitious SVP, Clients to join our Client Leadership Community — the voice of our clients in the agency.

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with Wavemaker.

We’re looking for someone who can inspire clients and teams to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

In this role, you will:

• Have ultimate responsibility for the clients within your patch.
• Your understanding of all elements of a client’s business, the category and industry in which they operate, will allow you to be a trusted business advisor to the client, working beyond media communications to facilitate growth.
• You will have deep C-suite relationships with the client and all of the client’s agencies a full understanding of the commercial opportunities this presents.
• You will ensure your team works collaboratively will the specialists within the matrix, to continually guarantee the delivery of unrivalled work.
• Your understanding of client commercials and the team will allow you to drive profitable business solutions for Wavemaker.

Commercial and Operational Excellence

• Ultimate responsibility for the financial control and profitability of the clients within your patch, ensuring your team deliver within SOW and within a profitable framework.
• Leads and create compelling contract renewal offers which are mutually beneficial to Wavemaker and clients.

Vison collaboration and alignment

• Collaborate across the Wavemaker Network, GroupM and WPP to identify products and services that support the growth of clients in the UK.

• Engage C-suite stakeholders in your vision for business growth – and demonstrate progress towards these goals.

Recognising and converting opportunities

• With a deep understanding of client requirements, use the matrix structure to develop new products to support growth, and work with the right group partners to deliver this.
• Understand the full operating structure of the client to identify opportunities beyond the core team that can support revenue and drive growth.

New business

• Run large scale, multimarket multi-stake holder pitches. Identifying the right time to ensure senior internal stakeholders within the process.

• Motivate and challenge the team around a pitch to ensure it is appositive experience.
• By present at industry and client events to deliver thought leadership and identify new business potential.

Skills and Experience

Practice Area Knowledge
Sets the bar for agency delivery and reputation by demonstrating knowledge of the agency’s and client's organisational structure / people, client relationships, business strategy, industry, and challenges.

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