Automation Solutions Engineer, Central RME, Global Jam Program

The Central RME Global Jam Program (GJP) team is responsible for driving positive, data-driven change across Amazon's material handling operations. We analyze jam DPMO data to identify areas of concern and implement meaningful solutions to support sites struggling with high jam occurrences and jam duration hours.

As a Automation Solutions Engineer on the GJP team, you will execute programs focused on jam reduction, SCADA systems, OEE analysis, technology integration, and developing permanent corrective actions to complex issues affecting multiple sites. You'll collaborate with field RME teams, conduct site health analyses, implement the enhanced GJP process at underperforming facilities, and support pilot projects through change management documentation and capital request proposals. This is a regional role based in North America with travel expected across the globe.

Key job responsibilities
Controls & Automation:
• Lead and serve as subject matter expert for controls engineering within the team, specializing in specific technologies or end-to-end automation systems
• Develop and deploy code on multiple platforms: PLCs (Allen Bradley, Siemens), Python, Java, C++, C#, or similar modern languages to support controls solutions.
• Design and implement automation tools that streamline processes and improve fleet operations efficiency

Data Analysis
• Analyze and order high volume of data through statistical analysis tools
• Create datasets and dashboards to facilitate data representation, using AWS tools: Quicksight, Lambda, Redshift, SQL scripting.
• Identify patterns affecting performance, reliability, or availability and remove them through automation or technical innovations
• Drive continuous improvement using data-driven methodologies (Six Sigma principles preferred) to reduce jam DPMO and improve equipment reliability

Jam Reduction & Process Improvement:
• Lead and execute complex jam reduction initiatives across multiple regions- globally with strong self-direction and ownership.
• Manage cross-functional projects from initiation through completion, coordinating with field RME teams, operations, and central engineering groups
• Develop and implement permanent corrective actions (PCAs) and best practices scalable across the network

Project Management & Collaboration:
• Advise and steer vendor projects related to controls and automation systems
• Lead or serve as signatory in change management processes
• Independently prioritize and manage multiple concurrent projects in a fast-paced environment
• Communicate complex technical issues and project status effectively to leadership and cross-functional stakeholders, being able to communicate at different levels from associates to directors.
• Conduct comprehensive site health analyses and audits, identifying root causes and leading teams to sustainable solutions

Technical Excellence & Mentorship:
• Identify skill and knowledge gaps within RME Teams and deliver technical training
• Demonstrate cross-domain understanding for diagnosing technology issues across systems from multiple engineering fields: mechanical, electrical, electronics/hardware.
• Maintain working knowledge of warehouse control systems, SCADA, and telegram communications

Safety & Compliance:
• Maintain sound knowledge of machinery safety regulations and safe working practices
• Ensure all controls solutions meet safety and regulatory requirements

Travel:
• Travel regularly to support sites, lead on-site assessments, and ensure successful implementation of jam reduction strategies

A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- Bachelor's degree in Computer Science, Electrical Engineering, or Automation Engineering
- 7+ years of PLC programming experience

Preferred Qualifications

- Knowledge of database systems and SQL
- Experience with mechanical systems
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience programming