About the role

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

Objetivo del puesto:
Responsable de liderar y asegurar la excelencia en el servicio al cliente para las marcas Honda, Toyota, Ford y Nissan, garantizando la satisfacción del cliente, la estandarización de procesos y el cumplimiento de indicadores de calidad y atención.

Responsabilidades principales:

Supervisar la operación del área de Customer Service para múltiples marcas automotrices
Asegurar la correcta ejecución de los estándares de servicio según cada OEM (Honda, Toyota, Ford, Nissan)
Monitorear y mejorar los indicadores de satisfacción del cliente (CSI, NPS, entre otros)
Gestionar y desarrollar al equipo de servicio (coordinadores, asesores, etc.)
Atender y resolver casos críticos o escalaciones de clientes
Implementar mejoras continuas en procesos de atención
Coordinarse con áreas de postventa, garantías y operaciones
Generar reportes ejecutivos de desempeño

👤 Perfil:

Licenciatura en Administración, Ingeniería o afín
Experiencia mínima de 5 años en servicio al cliente automotriz
Experiencia manejando múltiples marcas (idealmente Honda, Toyota, Ford y Nissan)
Conocimiento en indicadores de satisfacción
Liderazgo, comunicación efectiva y enfoque a resultados
Inglés avanzado

Competencias:

Orientación al cliente
Toma de decisiones
Gestión de equipos
Resolución de conflictos
Mejora continua

Ofrecemos:

Sueldo competitivo
Prestaciones superiores a la ley
Plan de desarrollo profesional
Ambiente de trabajo dinámico

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Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Exteriors

Aplyr's read

Magna International is a powerhouse in automotive manufacturing, attracting talent across engineering, logistics, and production with its global reach and innovative projects.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with facilities in over 25 countries.
•Diverse product portfolio spanning automotive systems and contract manufacturing.
•Commitment to innovation with significant investment in R&D.

What to watch

•Highly competitive industry with pressure on margins.
•Dependence on automotive market cycles affects stability.
•Complex global operations can pose logistical challenges.

Why Magna International

•One of the few automotive suppliers offering complete vehicle assembly.
•Employee ownership model encourages a vested interest in company success.
•Extensive in-house capabilities from design to manufacturing.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Magna International

Magna International

magna.com

View company

Magna International is a leading global automotive supplier that designs, engineers, and manufactures a diverse range of automotive systems, assemblies, modules, and components, as well as provides contract manufacturing services.