Serviceability Specialist

We are looking for a Serviceability Technician ( Service Procedure Development Specialist )

with extensive experience in diagnosing, maintaining, and repairing vehicles, particularly Battery Electric Vehicles (BEVs). This role demands a professional who thrives in challenging environments. Please note that sponsorship is not available for this position.

The Role

· Create and develop service documents (service manual procedures, containments, technical bulletins, and campaigns)

· Become a technical expert in Lucid vehicles

· Diagnose, maintain, and repair Lucid Motors vehicles

· Collaborate with technical training to create technician training material & publications

· Work closely with Design engineers and identify potential assembly and service issues

· Work efficiently within a multidisciplinary cooperative environment

· Validate repair procedures for accuracy (Repair procedures, labor time, diagnosis, etc.)

· Improve service procedures without compromising safety and quality

· Perform tooling validation prior to being release to the field

· Support cross functional teams and assist with preproduction vehicle builds

· Assist with cost analyst impact on serviceability methods and processes

· Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training

· Support campaigns and containment initiatives

Qualifications

· A capacity to creatively solve problems and think quickly in fast paced environments

· Flexible work availability and ability to travel as needed to support service efforts

· Mindfulness and a passion for creating positive team experiences

· Exceptional ability to interface and collaborate with individuals, groups, and vendors

· Proficient in navigating a laptop or computer in a windows environment

· Working knowledge of Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms

· Experience using test tools

· An innate drive to maintain product and company reputation, always complying with company communications policies

· Excellent communication skills

· Proof of excellence in your past position, while demonstrating profound creativity in resolving problems

· A passion for our mission, our people, and our customers

· Strong oral and written communication skills

· Strong organization and time management skills

· Strong aptitude for learning innovative technologies

· 6-10+ years of automotive experience

· 2-4+ years of EV experience

- High school diploma or GED preferred

· Must possess a valid driver’s license with a clean driving record for the past year

· Strong diagnostic experience

Advantageous Experience:

· OEM Certified Master Technician

-ASE's A4 to A8 L3, L4 and HV certification

· EPA 609 Certification

· Automotive Technology/Technician Degree or equivalent experie