Call Center Support - On-site

Job Description:

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Job Skills:

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Ship and receive devices like laptop computers, tablets, and headsets to customer locations as needed.
• Proactively perform updates and maintenance on devices like laptop computers, tablets, and headsets.
• Assist in maintaining a physical inventory of devices onsite and with customers.
• Carry out additional duties and tasks as delegated by the Team Lead.       
•  Job Qualifications:

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits: Medical, Dental, and Vision coverage

Pay: $18.00 per hour

 

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!