About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
Maintain APAC employee-facing knowledge content.
Manage visa and work permit processing and renewals for foreign hires in Philippines.
Support internal and external audits and ensure data accuracy.
Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

Identify process efficiencies and contribute to documentation updates.
Prepare quarterly business review reports for leadership.
Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
Minimum 1 year of people management or leadership experience.
Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
Strong organizational, compliance, and communication skills.
Ability to balance operational detail with high-quality service delivery.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills & Tags

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Aplyr's read

Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
Synthesized from recent postings & public sources

What's promising

•Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
•The company is investing heavily in AI and automation, indicating a forward-thinking approach.
•Recent hires suggest robust growth and a diverse range of career opportunities across global locations.

What to watch

•Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
•Rapid technological changes require constant adaptation, potentially straining resources.
•Limited public information about employee satisfaction and company culture could concern potential applicants.

Why Five9

•Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
•The focus on AI-driven customer experience solutions highlights its commitment to innovation.
•A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Five9

Five9

five9.com

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Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.