ServiceNow Business Analyst

Confirmed live in the last 24 hours

Accenture Federal Services

Compensation

$64,000 - $160,200/year

Arlington, VA

On-site

Posted April 14, 2026

Job Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Work:

The ServiceNow Business Analyst will support the implementation from proposal to delivery by applying knowledge of ServiceNow. The Business Analyst will lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations. Be able to write effective user stories for developers and support the technical team. Build trusting relationships with project stakeholders and the implementation team. Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met. Lead quality management reviews, support test plan development, and organizational change management. Ensure quality solutions are developed and deployed.

Here's what you need:

At least one year of ServiceNow delivery experience
Business Analysis experience in a ServiceNow environment including the ability to gather thorough requirements and write effective user stories for development.
Established ability to demonstrate ServiceNow functionality of various applications to stakeholders.
Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
Hands on ITIL experience

Bonus Points if you have:

An ITIL Foundation Certification
A ServiceNow System Admin certification
An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
Experience interfacing with clients
Leading teams or projects

Eligibility Requirements:

US Citizenship required
Active secret clearance required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. gorustaidatadesign