Operations Specialist – Schemes

Job Type:

Permanent

Build a brilliant future with Hiscox
 

About Hiscox

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

Who are the team?
We are responsible for the creation of new schemes, delegated authorities, and product opportunities, as well as the ongoing improvement and development of existing schemes. We have a market-leading reputation for producing unique solutions for niche customer groups managed by our broker partners, and we are leveraging this expertise to enhance our product delivery across the UK retail business.

The Schemes team is characterised by its diversity and dynamism; we are a team of fifty professionals covering a broad range of roles and responsibilities, including schemes account managers, underwriters, analysts, due diligence experts, change analysts, and our regional administrator. We collaborate closely with a wide array of internal and external stakeholders, including underwriting management, regional underwriting teams, operational teams, product heads, partner brokers, and third-party providers.

The role

The Schemes Operations Specialist supports the day-to-day running of the Schemes business by managing operational processes and driving change initiatives. Working closely with the Head of Operations, the role focuses on improving ways of working, embedding governance, and ensuring operational activity runs smoothly across the function.

This position acts as a key support to the Head of Operations, taking ownership of tasks, coordinating stakeholders, and helping deliver both BAU activities and change across the business.

What you’ll be doing

• Execute changes to existing schemes on behalf of and in collaboration with the Underwriting Governance and Change Manager, such as product re-builds, rate and wording changes within an agreed framework

• Provide support for all operational processes within Schemes including warranty of New Schemes

• Main point of contact for all Operational Risk Events and own the associated actions within on behalf of Schemes

• Oversee the adoption of new processes, tools, or technology, ensuring minimal disruption to day-to-day operations.

• Be the point person for all system changes and associated updates

• Ensure our regulatory and governance procedures are adhered to

• Assist in the accurate and timely issuance of reporting both internal and external

• Strategy & Planning: Develop and implement comprehensive change management strategies and plans.

• Support the processing teams to ensure timely and accurate processing of all schemes policy data

• Impact Analysis: Assess the impact of change on business processes, systems, and personnel to create mitigation plans.

• Provide support to the Head of Schemes Operations and act as a delegate as required

• Communication & Training: Design and execute communication plans and training materials to support employees through transitions.

• Performance Tracking: Define and measure success metrics (KPIs) to evaluate the effectiveness of change initiatives. 

• Build and manage a network of key stakeholders within the business and our Broker Partners on behalf of Schemes

Must-haves:

• Demonstrable experience in an operations, coordination, or change-focused role within insurance or a similar environment

• Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders

• Experience in schemes or delegated authority environments (preferred but not essential)

• Strong organisational skills with the ability to prioritise effectively across competing demands

• Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes

• Proven ability to deliver in a fast-paced environment, maintaining attention to detail and seeing tasks through to completion

• Strong operational mindset – able to identify issues, ask the right questions, and drive solutions

• Ability to work independently, taking ownership and acting as a reliable “right hand” support

• Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint)

Work with amazing people and be part of a unique culture