Senior Executive II - Commercial

Customer Service

• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

• Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.

• Equip with company’s products and services knowledge.

• Liaise with other functional department to ensure on time order fulfilment

• Provide timely & accurate stock status & feedback to Customers.

• Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.

• Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.

• Escalate all Product Complaints to the relevant people in the Quality organization.

• Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

• Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.

• Ensure Statutory Compliances are adhered to.

• Help in Statutory Audit.

• Proper e-filing & recordkeeping of all documents related to order processing Reporting

• Daily, Weekly & Monthly information to all Internal as well as External Customers.

• Publish weekly open order report to external Customers when required.

• Provide timely and accurate report to internal or external customer on order/ shipment status.
• MINIMUM REQUIREMENT
• Education Level

• Major/Field of Study

  Bachelor’s Degree

  Graduation

  MINIMUM WORK EXPERIENCE

  Experience

  Experience Details

  Minimum 3 years of experience

  Should have at least 3 years of working experience in customer service; order processing, (O2C)

  ESSENTIAL SKILLS AND ABILITIES

• Customer order process and SAP/ERP knowledge. – SD module
• Good communication skills with fluent in English
• Computer literate with good knowledge of using MS  Excel
• Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure