About the role
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for coordinating and overseeing various aspects of patient registration processes of the patient service center.
Does this position require Patient Care?
No
Essential Functions
-Coordinate the day-to-day operations of the patient service center, ensuring smooth and efficient patient registration processes.
-Provide support, guidance, and training to registration staff to ensure compliance with hospital policies, procedures, and quality standards.
-Assist in staff training and provide feedback to performance evaluation.
-Interact with patients, assist with registration inquiries, resolve issues, and handle complex cases or escalated concerns to ensure exceptional customer service.
-Ensure accurate and complete patient information is gathered during the registration process.
-Maintain compliance with healthcare regulations, including HIPAA guidelines.
-Oversee insurance verification processes, ensuring accuracy and completeness of insurance details while assisting patients with insurance-related queries.
-Implement strategies to optimize workflow, reduce wait times, and improve the efficiency of registration processes.
-Collaborate with other departments such as billing, admissions, and clinical staff to streamline processes and ensure effective communication and patient care transitions.
-Generate reports on registration metrics, analyze data to identify trends, and recommend improvements in processes or staff training.
Qualifications
Education
Associate's Degree Healthcare Management required or Associate's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Hospital registration or admissions experience 2-3 years required
Knowledge, Skills and Abilities
- Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
- Strong organizational and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
- Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
- Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
- Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Aplyr's read
Mass General Brigham is a leading healthcare system renowned for its medical services and research, attracting top-tier physicians and researchers.
What's promising
- •Mass General Brigham is associated with prestigious hospitals like Massachusetts General and Brigham and Women's.
- •The organization is a leader in medical research, providing numerous opportunities for clinician investigators.
- •It offers a wide range of specialized medical services, enhancing career growth for healthcare professionals.
What to watch
- •The complexity of a large healthcare system may lead to bureaucratic challenges.
- •High-pressure work environment due to the organization's reputation for excellence.
- •Potential for long hours, especially in residency and fellowship programs.
Why Mass General Brigham
- •Mass General Brigham is a pioneer in medical research and innovation.
- •It provides a collaborative environment with access to cutting-edge medical technology.
- •The organization has a strong focus on integrating research with clinical practice.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Mass General Brigham
Mass General Brigham is a healthcare system that includes Massachusetts General Hospital and Brigham and Women's Hospital, providing a wide range of medical services and research.
