About the role

Aplyr's Quick Take

This is a junior-level role focused on supporting the creation and implementation of customer experience toolboxes for eCommerce. You'll be involved in operational tasks, coordinating with various teams, and ensuring quality execution based on strategic guidance. It's primarily an individual contributor role with a hands-on approach to project management.

Good fit

Ideal for recent graduates or those with up to 2 years of experience in digital customer experience or eCommerce. A proactive communicator who thrives in a fast-paced environment will do well here.

Worth noting

The role emphasizes operational execution and stakeholder management, which may appeal to those who enjoy hands-on project work rather than high-level strategy. The position is based in Barcelona, which could be a draw for local candidates.

The Junior Commerce Consultant supports the end‑to‑end creation, delivery, and optimisation of customer experience (CX) toolboxes across markets. This role focuses on operational execution, market coordination, and ensuring high‑quality activation aligned with strategic direction set by senior CX leadership. The consultant will work closely with markets, eCommerce leads, UX, agencies, and internal teams to ensure toolboxes are implemented consistently, accurately, and effectively.

Job Description:

1. Toolbox Creation & Delivery

· - Lead the operational build of CX toolboxes.

· - Participate in regular toolbox progress meetings and follow-ups.

· - Define scopes and create briefs based on strategic direction provided.

· - Populate toolboxes with approved strategy, content, guidance, execution details, and supporting insights.

· - Handle queries from markets and eCom leads.

· - Conduct onboarding sessions with markets.

2. Analytics & Insights Support

· - Collect, structure, and consolidate market feedback.

· - Audit market executions with eCommerce leads.

· - Conduct ad hoc analyses to support decision-making.

3. Quality of Activation

· - Document and define standards for excellent execution.

· - Review live market pages against toolbox guidance.

· - Maintain documentation on market constraints.

4. A/B Testing & Personalisation Support

· - Support setup of tests and campaigns.

· - Provide assets, messaging matrices, and guidance.

5. Services, Programmes & Club

· - Assist in creation of toolboxes for services and programmes.

· - Support markets in implementation.

· - Coordinate with UX, dev teams, and agencies.

6. Cross‑channel Alignment

· - Ensure toolboxes reflect cross-channel journeys including paid media, CRM, and retail.

Key Skills & Competencies

· - Strong organisational skills.

· - Ability to translate strategy into actionable documentation.

· - Stakeholder management capability.

· - Basic analytical skills.

· - Familiarity with digital CX or eCommerce.

· - Proactive communicator.

Ideal Candidate

Suitable for early‑career consultants (0–2 years experience) with interest in digital CX, eCommerce, or UX, eager to work in a fast‑paced environment and own tangible deliverables.

Location:

Barcelona

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Aplyr's read

Dentsu is a powerhouse in advertising, known for its data-driven strategies and digital transformation. It's ideal for those passionate about innovative marketing solutions.
Synthesized from recent postings & public sources

What's promising

•Dentsu emphasizes digital transformation, positioning itself at the forefront of modern advertising.
•The company offers diverse roles, providing opportunities for career growth across various marketing disciplines.
•Dentsu's focus on data-driven strategies attracts clients seeking measurable marketing outcomes.

What to watch

•The advertising industry is highly competitive, posing challenges for maintaining market share.
•Rapid technological changes require constant adaptation, which can be demanding for employees.
•Limited public information about employee satisfaction and work-life balance at Dentsu.

Why Dentsu

•Dentsu integrates traditional and digital marketing, offering comprehensive solutions.
•Its global presence allows for cross-cultural marketing strategies and insights.
•Dentsu's commitment to innovation is reflected in roles like AI Motion Designer.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Dentsu

Dentsu

dentsu.com

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Dentsu USA is a leading marketing and advertising agency that provides integrated solutions to clients across various sectors, focusing on digital transformation and data-driven strategies.