Senior Manager, Internal Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Manager, Internal Communications develops and executes employee communications and engagement strategies in support of our residential products and services. These strategies enable our teammates to be enthusiastic and knowledgeable product ambassadors across our connectivity and core product experiences.

This position reports to an Executive Director and collaborates with other leaders and peers on the team. The role requires the ability to counsel key business leaders on their employee engagement objectives, and to develop and manage communications and content for employees across our Corporate and Connectivity + Platforms teams. The ideal candidate is exceptional at written and verbal communications, is creative and drives new ideas and champions strategies and tactics that facilitate employee engagement. This job is an individual contributor role that does not have direct responsibility or supervision of staff.

Job Description

Responsibilities:

• Develops and executes communications strategies that drive employee engagement, product awareness and knowledge for our Xfinity business, including our Internet, Mobile, Home and Video experiences.
• Supports the launch of new products and services and our overall go-to-market strategy with employee-centric campaigns.
• Counsels and supports leaders on the best communications approach to achieve desired outcomes. Manages through influence and builds trusting relationships.
• Develops rich, relevant content; keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies.
• Writes and edits Intranet content, FAQs, Talking Points, leadership messages, etc. Writes effectively and with appropriate tone for internal audiences.
• Designs and produces high-quality visual content including digital signage, newsletters and presentations and advises on the creation of video content such as employee spotlights, testimonials and product experience overviews.
• Ensure all content aligns with brand guidelines and enhances the employee experience.
• Project manages and executes employee events and activations with excellence.
• Partners and consults with Internal Communicators across the company to ensure alignment and the effective dissemination of relevant messaging and materials.
• Uses data and analytics to assess and improve strategies.
• Manages consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.
• Strong expertise in graphic design and video production is highly desirable.

Qualifications:

• Bachelor’s Degree or Equivalent.
• Six to seven+ years of experience as a communicator.
• Experience navigating large, complex organizations and working with cross-functional teams.
• Highly professional and comfortable interacting and consulting with senior executives across the organization; the ability to develop effective partnerships at all levels.
• Experience managing many projects in a fast-paced environment.
• Experience executing high-impact deliverables across a range of tactics and mediums: written, presentation, events, videos, social platforms, digital content and more.
• Experience in applying change management methodology is desired.
• Efficient, fast-working, and results-oriented.
• Ability to work independently and within a deadline-driven environment.
• High proficiency in Microsoft Office and 365 applications (OneDrive, Word, Excel, PowerPoint) and Share Point.
• Proficiency in graphic design applications (Adobe Express, Photoshop, Illustrator, In Design, and Canva, etc.) and working knowledge of video production.
• Role is based at Comcast Headquarters in Philadelphia, PA. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Internal Communications, Operational Execution, Strategic Thinking, Written Communication

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.