Technical I, IT Operations

Job Title:

Technical I, IT Operations

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.


The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.


In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.


Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.


We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.


Join us and be part of this journey towards greater opportunities and brighter futures.

As part of our team you will report to our Manager in IT Operations.

Responsibilities:

• Mount and install switches in the IDF and patching the stations.

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.

• Make necessary independent decisions to correct errors or discrepancies in trouble tickets.

• Complete all assigned, mandatory training within the timeframe provided

• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Qualifications:

• 1+ year of experience working in a call center

• CCNA, MCSA, SCCM, BigFix Certifications

• Fluency in English

• A bachelor's degree in Information Technology, Computer Science, or a related field is a must

• Complete all assigned, mandatory training within the timeframe provided

• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:

GMT+02:00 Eastern European Standard Time (Cairo)

Language Requirements:

Time Type:

Full time