IT Systems Administrator

• Remain continually customer focused; follow up to ensure customer satisfaction. 

• Manage, troubleshoot, plan, prioritize, and track work efforts using the Cliffs ServiceNow ticketing system to ensure timely resolution of user requests and problems. 

• Commission and support user-facing hardware including laptops, desktops, peripherals, VoIP phones, mobile/portable devices, and printers. 

• Own a high volume of tickets in the centralized support queue, resolving requests from locations across the enterprise. Drive first-contact resolution: diagnose to root cause and close the ticket completely the first time, rather than reassigning or deferring it. 

• Manage users, computers, and groups in directory services (Active Directory). 

• Provide basic user training when necessary. 

• Create and maintain appropriate documentation. 

• Identify user needs and present or implement solutions.  

• Serve as an on-site physical resource for the enterprise Network and Server teams, executing hardware tasks that require a local presence. 

• Install, rack, cable, and replace network equipment including routers, switches, firewalls, and wireless access points under the direction of the enterprise Network team. 

• Perform physical server hardware tasks including installation, replacement of failed components, and hands-on troubleshooting at the direction of the enterprise Server team. 

• Manage the installation and routing of cabling (Ethernet, fiber) to connect network and server infrastructure; ensure proper cable management. 

• Perform basic network and connectivity troubleshooting, including fiber optic cable diagnostics, escalating to the enterprise Network team as appropriate. 

• Coordinate and assist with annual hardware refresh deployments on-site; support remote imaging and configuration processes defined by the EUX team. 

• Maintain accurate inventory of all IT equipment located on-site. 

• Administer and support local servers (virtual and physical), storage, switches, wireless access points, VoIP phones, and network cameras within OneCliffs standards. 

• Support LANs, WANs, network segments, and intranet/internet connectivity at the site level. 

• Support specialized systems such as premises security (Avigilon), scale systems, conference room technologies, and other computer-controlled industrial equipment. 

• Collaborate with existing and new vendors to support IT systems. 

• Participate in technical research and development to enable continuing innovation within existing and new technologies. 

• Perform work in accordance with Cliffs' best practices and policies. 

• Contribute to the value of the entire working team through thoughtful discussion and collaboration. 

• Work in close partnership with enterprise IT teams including EUX, Cybersecurity, Network, Server, and Telecom. 

• Understand and participate in safety-related topics and actions; follow established plant-based and IT-related safety practices at all times. 

• Provide off-hours support for critical incidents. 

• Occasional travel to other company locations may be required. 

• Perform other tasks as required. 

Minimum Qualifications ​

  Cleveland-Cliffs is a leading North America-based steel producer with focus on value-added sheet products, particularly for the automotive industry. The Company is vertically integrated from the mining of iron ore, production of pellets and direct reduced iron, and processing of ferrous scrap through primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package, including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.