Customer Success Manager

Why project44? 

At project44 we’re on a mission - to make supply chains work. 

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. 

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. 

Key Accountabilities 

• The Customer Success Manager (Sr. Manager/Principal) will serve as the primary interface between project44 and a designated portfolio of accounts 
• Your core responsibility is to ensure our customers receive value through adoption of our products and services 
• You will succeed in the role by executing the following activities, but not limited to... 
  • Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives 
  • Proactive management of customer health metrics and overcoming engagement obstacles as they emerge 
  • Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership 
  • Maintain a deep familiarity of project44’s offering, resources and product development 
• You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio 
• Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal 
• Uncover, develop, and maintain account expansion opportunities 
• This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to... 
  • Contract renewal 
  • User adoption and value realization performance 
  • Portfolio grow