Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The Sales Operations Analyst is a critical member of the Revenue Operations team, sitting at the intersection of data, process, and systems. You'll turn raw sales data into actionable insights, maintain CRM integrity, and identify opportunities to improve how the sales organization operates - working closely with Sales leadership, RevOps, Finance, and Marketing to support planning, reporting, and day-to-day GTM needs.

This is a role for someone detail-oriented and analytically sharp, but also practical - someone who doesn't just identify problems, but helps solve them. Sales leadership trusts the data. Process documentation is current and actually used. Your analysis drives real decisions. And you're known as the person who knows how things work and can be counted on to get it right

What You'll Do

• CRM & Data Integrity

  • Own Salesforce data hygiene across accounts, contacts, opportunities, and pipeline.

  • Maintain target account lists for sales reps to ensure focused territory execution.

  • Define and enforce data governance (workflow rules, field validation, and SOPs) for data accuracy and consistency.

  • Proactively identify and resolve data quality issues before they impact reporting or decision-making.

• Reporting & Dashboards

  • Build, maintain, and continuously improve dashboards and reports.

  • Track key metrics including pipeline health, velocity, win rates, quota attainment, and forecast accuracy.

  • Serve as the go-to resource for sales reps and leaders needing visibility into their numbers.

  • Deliver regular reporting cadences and respond quickly to ad hoc requests.

• Process & Cross-Functional Support

  • Identify process bottlenecks and recommend improvements to sales operations.

  • Provide day-to-day operational support to the sales team (CRM questions, troubleshooting data issues, and handling ad hoc requests).

  • Partner across the revenue engine by managing ad hoc data and operational requests from the Marketing and Customer Success teams.

• Tools & Systems

  • Manage the day-to-day use of the sales tech stack.

  • Partner with Sales Systems on automation improvements, tool integrations, and adoption.

Who You Are

• 2 - 4 years in Sales Operations, Revenue Operations, or a related analytical role within a SaaS or technology company.

• Strong Salesforce proficiency - reports, dashboards, workflows, and data management.

• Deeply proficient in Excel/Google Sheets (including VLOOKUP/XLOOKUP & Pivot Tables) 

• Confident utilizing BI tools - specifically Tableau, for data extraction and suggestions.

• Familiarity with the GTM tech stack, specifically tools like ZoomInfo and Clay, (sales engagement, data enrichment, marketing automation).

• Clear communicator who can translate data into actionable recommendations for non-technical stakeholders.

• Self-starter comfortable managing competing priorities and ambiguity.

• Proactive, solutions-oriented, and flexible - someone who identifies issues, proposes potential solutions, and is comfortable supporting ad hoc requests across different teams.

Note: Experience with AI tools for productivity, analysis, or workflow automation is a plus.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.