Order Management Associate

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Order Management Associate supports the end-to-end execution of customer material orders for large-scale infrastructure environments, including ISP networks, edge deployments, and major enterprise customers.

This role is responsible for managing high volumes of complex orders while working closely with internal teams and global partners to ensure accurate fulfillment, timely delivery, and compliance with customer and regulatory requirements. Success in this position requires strong communication, attention to detail, and the ability to navigate operational complexity across multiple stakeholders and geographies.

KEY RESPONSIBILITIES:

Order Execution & Customer Support

• Manage the full lifecycle of customer material orders from intake through delivery and closure.
• Process, validate, and track purchase orders, shipments, and fulfillment activities.
• Serve as a primary contact for customer order inquiries, updates, and issue resolution.

Global Partner & Stakeholder Coordination

• Collaborate with suppliers, logistics providers, and internal teams across regions and time zones.
• Coordinate order requirements with cross-functional partners including procurement, operations, engineering, finance, and customer teams.
• Support large infrastructure customers, including hyperscalers and global service providers.

Compliance & Operational Accuracy

• Ensure all orders adhere to contractual terms, export/import requirements, and internal compliance standards.
• Maintain accurate documentation and audit-ready records.
• Support resolution of order exceptions, escalations, and compliance-related issues.

High-Volume Order Management

• Handle large order volumes with speed and precision while meeting service-level expectations.
• Identify recurring fulfillment challenges and recommend process improvements.
• Support reporting on order performance, delivery accuracy, and customer satisfaction metrics.

Core Competencies

• Customer-focused execution
• Strong cross-functional collaboration
• Operational discipline and process ownership
• Comfort working in complex, compliance-driven environments
• Clear communication across global stakeholders

ESSENTIAL CRITERIA:

• Associate or Bachelor’s degree in Supply Chain, Business, Operations, or related field (or equivalent experience).
• 2+ years of experience in order management, logistics, supply chain operations, or customer fulfillment.
• Experience working in fast-paced, high-volume operational environments.
• Strong written and verbal communication skills with the ability to work across global teams.
• Exceptional attention to detail, organization, and prioritization skills.

DESIRABLE CRITERIA:

• Experience supporting ISP infrastructure, edge deployments, or large enterprise/hyperscale customers.
• Familiarity with ERP and order management systems (Jira, Sage/X3, Odoo).
• Knowledge of compliance requirements such as export controls, customs processes, or regulated materials handling.
• Ability to manage competing priorities and escalate risks proactively.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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