About the role
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Position Summary
As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success
Key Responsibilities
- Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
- Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.
- Engage with all departments (i.e., Product, tech, Ops) to ensure closure.
- Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
- Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products
- Create opportunity and interest for additional modules for Account Managers to drive to closure
- Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
- Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
- Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
- Experienced in providing pre-sale solution design (including functional and technical aspects)
- Experienced in providing solution demos and high volume of customized client demos
- Leadership role in driving solution enhancements and presenting product roadmaps
Required Qualifications
- 2-4 years’ experience in a customer facing technical account role
- Experience in technical accounts reviews with customers for SaaS/Tech solutions
- Strong presentation and communication skills
- Demonstrated ability to identify opportunities and leverage appropriately
- Demonstrated ability to identify opportunities and leverage appropriately
- Demonstrated knowledge of network and desktop management solutions
- Demonstrated personal commitment and interest in continued professional development
- Well spoken & understanding of Business-Level English
Preferred Qualifications
- Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.
- Technical Account Management/Customer Success experience managing issues to resolution for key account
- Knowledge of Managing Server and Workstations (Microsoft Systems Administrator)
- Strong understanding of networking technology (CCNA, Network+)
- Sales experience is a plus
- College or technical degree preferred
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Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Aplyr's read
Kaseya is a pivotal player in IT management, attracting professionals keen on automation and security solutions for MSPs and internal IT teams.
What's promising
- •Kaseya offers a comprehensive suite of IT management tools, enhancing efficiency for MSPs.
- •The company's focus on automation and security addresses critical industry needs.
- •Kaseya's growth provides diverse career opportunities across technical and strategic roles.
What to watch
- •Kaseya's rapid expansion may lead to integration challenges across its product suite.
- •High competition in IT management solutions could pressure Kaseya's market position.
- •Limited public information about employee satisfaction and work-life balance.
Why Kaseya
- •Kaseya specializes in solutions tailored for managed service providers and internal IT departments.
- •The company emphasizes IT automation, a key differentiator in the tech industry.
- •Kaseya's diverse role offerings reflect its broad approach to IT management challenges.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Kaseya
Kaseya is a leading provider of IT management solutions for managed service providers (MSPs) and internal IT departments, offering a comprehensive suite of tools for IT automation, security, and management.
