Software Architect, Attribution & Integrations

About Invoca

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About Invoca:

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Engineering Team:

You'll join a team where everyone is striving to constantly improve their knowledge of software development tools and processes. We are an incredibly supportive team, swarming when problems arise and providing excellent feedback to help each other grow. Working on our collaborative, multi-functional teams is a chance to share and grow your knowledge across different domains, from databases and front ends to telephony and everything in between.

We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, paying down technical debt, and hiring engaged teammates. We love to share these passions with each other.About the Role

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives.

You will be instrumental in defining the technical vision and driving the evolution of how we manage our customers' structured and unstructured data, and how we apply cutting-edge, value-adding AI. Join a culture committed to building great products alongside great teams, upholding high standards for delivery through modern agile practices and a platform-first mindset.

As an AI-First organization, successful candidates must demonstrate a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are driving innovation by deploying agentic AI workflows and advanced RAG integration to build the next generation of our API-powered intelligent solutions.

About the Role:

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a Software Architect to provide high-impact strategic and technical leadership for initiatives across several teams, focusing on Marketing AdTech, Campaign Management, and Contact Center ecosystems.

This is a key opportunity to drive the technical vision and evolution of our inbound and outbound integrations platform and call treatment configurations, ensuring our digital attribution tracking is available in real-time to agentic and human conversations. Join a culture committed to continuous improvement, building great products, and working alongside a supportive and inclusive team. We uphold high standards for delivery through modern agile practices and a platform-first mindset.

As an AI-First organization, successful candidates must demonstrate a strong aptitude for using AI tools in the software development lifecycle.

What You Will Do:

• Provide expert technical leadership and mentorship across teams at our most senior level.
• Collaborate closely with product and engineering leaders across multiple feature development teams to build and execute high-impact, customer-facing roadmaps.
• Bring outside experience and diverse perspectives in data integration platforms and service-oriented architecture to drive the adoption of best practices and modern design patterns across the entire organization.
• Tackle challenging and rewarding problems, including:
• Architecting large portions of our "Revenue Execution" stack that seamlessly connects digital marketing attribution, telephony orchestration (CCaaS), and CRM systems together at high scale.
• Accelerating our transition to a robust service-oriented architecture, moving away from a monolith to empower teams with faster movement and fewer dependencies.
• Refactoring our information architecture to enhance user experience and simplify our backend services and data models.
• Get hands-on with development, as needed, creating critical and/or complex portions of the solutions you architect.
• Share your passion for continuous learning and technical topics with your teams and peers.
• Actively contribute to an inclusive environment by promoting psychological safety and team diversity.
• Report to the VP of Architecture, who reports to the CTO.

What You Bring:

We value proven mastery and impact over years of tenure. If you have the required skills and expertise, we encourage you to apply.

• Extensive, demonstrated mastery of software development in a SaaS environment (typically 15+ years of experience).
• Experience with Invoca's core technologies or highly similar platforms, including:
• Programming languages: Ruby, Python, Javascript
• Data: MySQL, Redis, Kafka
• Infrastructure as code: Terraform
• Containerization: Docker, Kubernetes
• Proven expertise in workflow automation tools like Workato, Zapier, or n8n.
• Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling.
• A systematic, impactful problem-solving approach, coupled with exceptional communication skills and a deep sense of ownership.
• An extensive track record of leading complex technical projects, maintaining features in production with continuous deployment, and driving prioritization with a strong customer-focused mindset.
• Demonstrated experience in mentoring and coaching software engineers.
• A passion for creating elegant, scalable, and maintainable services and tools.
• Bachelor's Degree or equivalent practical experience required.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $190,000–$300,000/ plus bonus potential—target base is mid-range from $220–260k

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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