About the role

Location Overview

Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.

Role

The Retail Assistant is responsible for providing an exceptional and personalized shopping experience to guests, ensuring that all products and displays reflect the hotel’s luxury standards. This role combines customer service, point-of-sale operations, and inventory management to deliver warm, efficient, and highly professional service. The Retail Assistant also supports merchandise presentation, restocking, and care, maintaining the boutique in impeccable condition and contributing to maximizing sales through a deep knowledge of the items, brands, and hotel values. Their presence and performance are key to strengthening the destination’s identity and creating memorable experiences.

Responsibilities

Actively participate in achieving the objectives of the department, being punctual and consistent in performing duties effectively and with excellence, contributing to the achievement of business results and KPIs.

Identify improvements and report them so they can be considered and operations streamlined.

Maintain an exceptional, professional, and polished appearance at all times, ensuring the uniform is in perfect condition, showing kindness, a genuine smile, and a courteous greeting both in guest-facing areas and among colleagues.

Comply daily with cleanliness and quality standards to ensure excellent presentation, order, and cleanliness of the workspace.

Effectively advise guests on their purchases.

Conduct monthly inventories, cash register reconciliations, and reports promptly and according to company guidelines.

Ensure that all items in the store are properly tagged.

Verify that received merchandise is in perfect condition.

Create inventory codes in the system and register incoming merchandise.

Select suppliers and products, ensuring optimal product quality while maintaining profitability per item.

Requirements

Bachelor’s degree in Accounting, Business Administration, Business Management, or equivalent.

2 years of previous experience in the role.

Experience managing the area in luxury hotels.

Knowledge of suppliers within the region.

Contacts with renowned artisans in the region and nationwide.

Knowledge of marketing and retail strategy.

Experience with Visual Merchandising, color contrast, and design resources for space optimization.

Strong cost and inventory control skills.

Skills & Tags

Aplyr's read

Aman offers unparalleled luxury experiences in hospitality, attracting professionals who thrive in delivering personalized and high-end services across global locations.
Synthesized from recent postings & public sources

What's promising

•Aman is renowned for its exclusive luxury resorts, appealing to high-end clientele.
•The company provides unique, personalized guest experiences that set it apart in the hospitality industry.
•Aman offers diverse career opportunities across prestigious global locations, from New York to Tokyo.

What to watch

•The luxury focus may limit career opportunities for those seeking broader hospitality roles.
•High expectations for service quality can lead to demanding work environments.
•Limited public information about employee benefits and internal career progression.

Why Aman

•Aman's properties are often located in remote, picturesque locations, offering unique work environments.
•The company emphasizes a personalized approach, allowing employees to craft bespoke guest experiences.
•Aman maintains a low guest-to-staff ratio, prioritizing intimate service and attention to detail.

Aplyr’s read is generated by AI from public sources. Was it useful?