Overview:

This position is responsible for the preparation and processing of Conventional Claims.

Primary Responsibilities:

• Monitor daily reports outlining workflow and processing needed.
• Understand the workflow and upstream processing as well as the difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
• Process/File claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
• Communicate/interact with attorneys, tax collectors, homeowners associations, prior servicers and utility companies regarding coverage periods of disbursements.
• Obtain, prepare and approve invoices for claim filing.
• Contact outside entities for back up invoices; including but not limited to water/sewer companies, attorney offices, prior servicers.
• Assess invoices to minimize losses and financial exposure to the Bank.
• Communicate with attorney's regarding bills, HOA fees due, taxes due and items needed to file Conventional claim.
• Research loan history for advances and deposits.
• Contact various internal departments for clarification on advances.
• Review and consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
• Respond to attorney loan level requests.
• Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
• Research/determine curtailments/losses and what department the curtailment/loss should be booked to.
• Upload required documentation into investor systems concerning advances or credits to accounts.
• Monitor loans for incoming Claim Funds.
• Process investor/security claims.
• Follow up with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Property Preservation regarding losses.
• Review and process repurchased/redeemed loans.
• Review HOA & Utility billings, obtain unpaid bills, pay bills, follow-up for bills due.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position interacts with internal M&T Bank departments and external third-parties.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.

Organized and detail oriented.

Strong verbal and written communication skills.

Strong customer service skills.

Working PC skills including word processing and spreadsheet software.

Education and Experience Preferred:

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America