Sr. Technical Account Manager (Marketing)

Confirmed live in the last 24 hours

Playlist (Mindbody / ClassPass parent co)

United States

On-site

Posted April 6, 2026

Job Description

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Senior Technical Account Manager

The Role You'll Play:

At Playlist, we're building the bridge between cutting-edge technology and customer success. As a Technical Account Manager, you'll be a pivotal force in transforming how businesses leverage our marketing platform, turning technical capabilities into tangible business value.

Your impact will include:

Drive strategic technical onboarding for key customers, ensuring seamless integration of Playlist marketing solutions
Orchestrate comprehensive onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing best-practice marketing workflows
Develop deep technical expertise in our marketing product suite, translating complex capabilities into clear, actionable insights for customers
Lead proactive technical troubleshooting, anticipating and resolving potential challenges before they impact customer experience
Collaborate across product, engineering, and sales teams to develop innovative customer success methodologies
Design and deliver technical training materials that empower customers to maximize platform potential
Serve as the primary technical point of contact for strategic accounts, acting as a trusted advisor and technical expert
Generate actionable insights from customer interactions to drive product development and strategic initiatives

Experience You Bring:

4+ years of experience in technical account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
Proven ability to manage complex strategic customer relationships and drive technical implementations
Strong technical acumen with the ability to quickly understand and articulate complex software solutions
Exceptional communication skills that bridge technical concepts across diverse audiences
Experience with API integrations, software configuration, and technical problem-solving
Demonstrated success in fast-paced, collaborative environments
Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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