Field Service Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

At Roche, we believe that access to reliable diagnostics plays a critical role in improving patient outcomes. As a Field Service Engineer, you will be at the forefront of ensuring our instruments operate at their best—supporting healthcare professionals with timely, high-quality technical service.

This role offers the opportunity to work directly with cutting-edge diagnostic technologies while building strong partnerships with customers across your territory.

Your Opportunity

As a Field Service Engineer, you will:

• Deliver installation, maintenance, troubleshooting, and repair of diagnostic instruments at customer sites

• Perform preventive maintenance and ensure all service activities are completed accurately and on time

• Provide technical training and support to customers to ensure optimal product usage

• Document service activities, product issues, and maintenance reports in internal systems

• Manage spare parts, service logs, and administrative responsibilities in a timely manner

• Travel within assigned territory to support hospitals, labs, and healthcare facilities

• Support continuous improvement by contributing to preventive maintenance procedures

• Build trusted relationships with customers, becoming a reliable technical partner in their operations

Who you are

You are a technically capable and customer-focused professional who thrives in a hands-on environment, with a structured approach to problem-solving and a strong sense of accountability in delivering service excellence.

• Diploma (D3) or Bachelor’s degree (S1) in Electrical, Electronic, Electro-Medical (ATEM), Instrumentation, or Physics Engineering

• Fresh graduates are welcome; 2+ years of experience as a Service Engineer in diagnostics or medical devices is an advantage

• Able to read and understand wiring diagrams, block diagrams, and system functions

• Familiar with measurement tools (e.g., multimeter, voltmeter)

• Strong analytical and problem-solving skills, with high attention to detail and the ability to manage time effectively while working under pressure

• Effective communication skills, including basic English proficiency

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.