Payroll, Time and Benefits Senior Team Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Payroll, Time and Benefits Senior Team Lead

What we do:

The People Support Solutions (PSS) organization brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We work closely together as a team to ensure strong employee relations, anticipate our customers' future needs, and proactively develop solutions.

Your day to day responsibilities:

As a Payroll Time & Benefits Team Lead, you are responsible for leading a Payroll Time & Benefits Operations (PTB) team across multiple countries (a country cluster) and performing all people leadership activities in line with Roche People Practices. You will ensure local PTB performance targets are met at both the team and individual levels, and that regular operations reviews are held internally, as well as externally with relevant stakeholders.

As a Qualified Lead you are:

• Leading and managing the Payroll Time and Benefits Operations (PTB) team by delivering best services and solutions towards the clients.

• Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience.

• Working in line with overall People Support Solutions strategy, seeking better/creative solutions to support business needs as well as leveraging advanced technology to continually drive teamwork efficiency and enhance customer experience.

• Leading and facilitating people processes in line with Roche Leadership commitments, People Practices and policies, Roche values.

• Role Modeling our people practices, ensuring that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions.

• Developing team member’s knowledge, skills, capabilities in line with the Roche People Practices to retain and develop talented staff.

• Driving employee retention, engagement and talent management.

• Creating a safe and positive team culture and environment, ensuring the team is demonstrating the right mindset and attitude (trust, growth mindset, customer centricity, E2E accountability, problem solving).

• Ensuring consistent and reliable service delivery for customers serviced, maintaining strong customer satisfaction within the area of responsibility, pro-actively providing feedback/inputs to stakeholders from a service perspective.

• Setting and monitoring team working plan, resource allocations, workload.

• Seeking, identifying and driving continuous service and process improvement (in terms of standardization, automation, and simplification), and service enhancement based on monthly performance, customer feedback.

• Sustaining a win-win relationship with external vendors, as well as monitor the vendor performance through routine and/or project work.

• Collaborating with peers within the region and globally PTB community and achieving our People Support Solutions vision by driving global consistency through collaboration.

• Partnering with other Service teams (e.g. Advisory, People Support, Employee Lifecycle teams) for cross functional end to end service delivery and process improvement.

• Actively contributing to the global PTB program and People & Culture transformation to ensure the defined strategy is successfully implemented within the assigned countries.

What you bring to our team: ​

We are looking for someone who is self-motivated, passionate about his or her job, and understands that providing a high-quality service is crucial for the organization. As an ideal team member, you are open-minded, dedicated to making a difference, and open to continuous development. In this role, you will work with stakeholders from various functions and across all levels of the organization. Your ability to work across borders and lead virtually is essential, while strong leadership competencies and a demonstrated track record of success in change management are also critical.

You bring the following skills, competencies and qualifications:

• 5+ years of payroll, time and benefits operations, experience in human resources in a specific area of expertise is a plus

• People leader experience with proven track record, experience in remote team management is a plus

• Demonstrated experience managing and supporting change initiatives

• Ability to credibly represent our People Support Solutions vision as well as strategy and “the why” behind it

• Ability to influence and work with key stakeholders to partner in achieving our strategy

• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities

• Ability to thrive in an ambiguous and multicultural environment working across borders.

• Strong service management skills, process improvement analytical thinking and pragmatic approach

• Experience in streamlining processes and eliminating waste

• Prior experience in executing and evaluating of internal controls, minimizing operational risks

• Good knowledge of Workday HR Processes and familiarity with CRM/Request Management Software

• Strong English communication skills both written and spoken are essential (Polish & German language knowledge is a plus).

Core capabilities include:

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)

• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)

• Demonstrating problem-solving ability (incl. active listening, critical thinking, process improvements)

• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback).

What you get:

• Contract of employment (Umowa o pracę).

• Annual bonus payment based on your performance.

• Hybrid work model (2 days per week in our Warsaw office).

• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).

• Recharge Days (2 extra days off per quarter).

• Take time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Private healthcare ( LuxMed packages) and group life insurance (UNUM).

• Stock share purchase additions.

• Yearly sales of company laptops and cars and many more!

INTERESTED? APPLY! 

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Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.