Assistant Manager, Operations Governance

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Participate in the review processes on the Risk & Control Self-Assessment (“RCSA”), Internal Audit, Regulatory Reviews, etc. as assigned by Head of Ops L1B, to ensure the audit, regulatory and business findings are fairly justified and properly documented during the review, where the remediation/actions are well managed for closure.
• Design and conduct Quality Assurance (“QA”) Programs across the customer and health operation functions to ensure the regulatory requirements & company standards are met.
• Support the implementation and continuous enhancement of the Operations AI governance and control framework across the AI lifecycle. This includes establishing risk classification, defining governance requirements, maintaining AI use case inventory/registration, and ensuring AI systems follow documented governance procedures and oversight mechanisms aligned to regulatory expectations and internal standards.
• Prepare the Local and Group Reporting exercise to ensure the reporting are accurately, timely and completely documented, where good justifications/explanations can be provided on the reported items.
• Participate and share advice on the key projects as assigned by Head of Ops L1B from risk and compliance perspectives to ensure the Compliance and Legal requirements are well interpreted, considered, and executed during the project management process, so that the projects could be rolled out seamlessly and timely with proper governance per ERM frameworks and policies.

Job Requirements

• Bachelor’s degree in Business, Risk Management, Technology, or a related discipline
• Recognized professional accounting/auditing/risk management is preferred (e.g. CPA, CISA, FRM etc.)
• Demonstrated experience in AI implementation on risks and governance frameworks to enhance control effectiveness, strengthen risk identification, and ensure regulatory compliance in evolving technological environments
• Ability to rapidly understand and identify enhancements and improvements to unfamiliar business processes with minimal background information, including the ability to formally document processes and related risk / controls / enhancements within flowcharts or processes narratives
• Excellent problem-solving and project management capabilities, with experience leading cross-functional initiatives.
• High proficiency in both English and Chinese, with strong communication skills to engage stakeholders and present to senior leadership.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.