Product Manager Account Experience

Join Scaleway and shape the sovereign cloud of tomorrow !

Our growth is driving us to strengthen our Core Services Product team to support the evolution of our account platform and improve how clients access and interact with the Scaleway ecosystem.

Your mission will be to lead the product strategy and evolution of the Account platform in order to optimize onboarding, ensure secure account management, and provide a reliable source of user data for the entire Scaleway ecosystem.

 

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 6 people working on the Account platform, a critical product that impacts the entire Scaleway customer lifecycle—from account creation and authentication to support access and data governance. The team works closely with many other product teams and departments to integrate account services across the platform (console, notifications, search, billing, and more).

 

- Define and drive the product roadmap for Scaleway’s Account platform

- Improve the account creation and onboarding journey to better support different customer profiles

- Design and evolve the account architecture (tenant, organization, project, user model) to support enterprise customers

- Lead initiatives related to authentication, account lifecycle management, and security

- Ensure the user database acts as a reliable “source of truth” for internal systems such as billing, BI, and product services

- Work on fraud prevention, compliance topics (including GDPR), and account protection mechanisms

- Improve resource and product search capabilities within the platform

- Promote and improve the support experience including ticket management and support plan visibility

- Collaborate with multiple teams (Trust, Support, Marketing Growth, SalesOps, Legal) on cross-functional initiatives

- Use product data and experimentation tools to prioritize and measure product impact

 

HARDSKILLS :

- 5+ years of experience as a Product Manager in a SaaS or tech environment

- Strong data-driven product mindset and experience using analytics tools

- Experience working on platform, account, onboarding, or authentication systems

- Ability to lead cross-functional projects involving multiple stakeholders

- Familiarity with product tools such as Jira, Confluence, analytics platforms, or A/B testing tools

 

SOFTSKILLS :

- Strong analytical and problem-solving mindset

- Excellent communication and stakeholder management skills

- Curiosity and willingness to understand complex technical environments

- Diplomacy and collaboration skills when working across teams

- Rigor and organization i