About the role
About the Role
Acting as the first point of contact within an assigned territory, this role is responsible for delivering high levels of customer service through efficient order processing, effective query resolution, and coordinated complaint and returns management. The position plays a key role in ensuring a positive customer experience while supporting internal processes and continuous improvement.
Key Responsibilities
Act as the first point of contact for customer service enquiries within the assigned territory.
Process customer orders and re-orders accurately and in line with quality standards and performance targets.
Coordinate customer complaints and returns management, working with internal and external stakeholders to ensure timely resolution.
Respond to customer enquiries relating to orders, deliveries, and order management.
Complete all relevant reporting, administration, and system updates accurately and on time.
Identify, evaluate, and contribute to continuous process improvement opportunities to enhance customer service efficiency and quality.
Experience & Skills
Previous experience working in a fast-paced customer service, order processing, or administrative environment.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Confident communicator with a customer-focused approach.
Well organised with good problem-solving skills.
Comfortable using internal systems and Microsoft Office applications.
Proactive and able to work both independently and as part of a team.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
Aplyr's read
Brenntag leads the global chemical distribution market, employing specialists across diverse roles from safety to technical sales, ensuring comprehensive industry support.
What's promising
- •Brenntag is a global leader in chemical distribution, ensuring stability and growth opportunities.
- •The company offers diverse roles, from technical project management to sales, catering to various professional interests.
- •Brenntag invests in safety and environmental roles, highlighting a commitment to responsible operations.
What to watch
- •The chemical industry can face regulatory challenges impacting operations and job stability.
- •Brenntag's global operations may require frequent coordination across time zones, affecting work-life balance.
- •Limited public information about employee satisfaction and company culture at Brenntag.
Why Brenntag
- •Brenntag's extensive product range supports numerous industries, offering employees diverse project experiences.
- •The company emphasizes safety and environmental responsibility, differentiating it in the chemical distribution sector.
- •Brenntag's global presence allows for international career opportunities and professional growth.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Brenntag
Brenntag is a global market leader in chemical distribution, providing a comprehensive range of products and services to various industries.
