Lead UX Designer, Culture, Community and Youth Cluster (CCYC)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

Who We Are

CCYC (Culture, Community and Youth Cluster) is part of GovTech’s Government Digital Transformation team. We partner with the Ministry of Culture, Community and Youth (MCCY) and its statutory boards — including the National Arts Council (NAC), People’s Association (PA), Sport Singapore (SportSG), and MUIS — to deliver digital products that strengthen social cohesion, cultural participation, and youth engagement.

Our product ecosystem spans community engagement platforms, cultural and arts enablement tools, youth development products, and sports and active lifestyle services — used by hundreds of thousands of Singaporeans.

[What you will be working on] 

Lead Across the Ecosystem

Where a Senior Designer owns a product, you own the design layer across CCYC’s product portfolio. You see across product lines, identify gaps and inconsistencies, and make deliberate decisions about where to invest design effort for the greatest cross-cluster impact. You bring coherence to an ecosystem of products — without flattening the distinctive needs each one serves.

Mentor and Grow the Team

You actively invest in the development of the designers around you. You give feedback that is specific, actionable and grounded in the work. You create the conditions for others to do their best work — clearing blockers, sharing what you know without being asked, and treating every critique or check-in as an opportunity to build someone’s capability, not just improve a screen.

You notice when a designer is stuck, stretched or struggling, and you engage — not to take over, but to help them find their footing. You don’t measure your success by the quality of your own work alone. You measure it by the standard of the work the whole team produces.

Shape Design Strategy

You work at the intersection of design and product strategy. You contribute to roadmap discussions, bring design’s perspective to prioritisation, and articulate the value of good design in terms that resonate with product managers, engineers and senior leadership. You know when to advocate and when to adapt — and you rarely confuse the two.

You can hold a long view alongside the short one: thinking about where the ecosystem needs to go in 12 to 18 months, while staying close enough to the current work to course-correct in the next sprint.

Own ResearchOps

Research here is not a phase — it’s a discipline that needs infrastructure. You will design and steward the systems that make research sustainable and accessible: participant recruitment pipelines, consent and data governance practices, shared repositories, and frameworks that help the whole team synthesise and apply what they learn.

You ensure that insights don’t live in decks or individuals’ heads — they become institutional knowledge that informs product decisions across the cluster.

Build and Sustain DesignOps

You take responsibility for how design works — the processes, rituals, standards and tooling that determine whether the team can do good work at pace. This includes: maintaining design system governance, running effective critiques and design reviews, managing handoff quality with engineering, and establishing shared norms around file hygiene, documentation and version control.

You treat operations as a design problem: how do we structure the way we work so that quality is the default, not the exception?

Communicate with Clarity and Purpose

Every artefact you produce — a presentation, a brief, a feedback comment, a Slack message — is communication. You are deliberate about what you say, how you say it, and to whom. You match your communication to your audience and your objective. You don’t over-explain and you don’t under-specify.

You are especially clear when things are uncertain or complex. In moments of ambiguity, your communication creates alignment rather than adding noise.

[What we are looking for]

We are looking for a Lead UX Designer to take on both strategic and operational ownership of design across the CCYC product ecosystem. This is a step up from being a strong individual practitioner: you will shape how design is done here, not just what gets designed.

You bring deep craft, but you no longer keep it to yourself. You see the whole ecosystem and the people inside it — and you understand that the quality of the work is inseparable from the health of the team producing it. You make the people around you better, not by pushing them, but by showing them what good looks like and making it easier for them to get there.

You think clearly and communicate with intention. Whether you’re presenting a design direction to senior stakeholders, writing a research brief, or giving feedback in a crit, you say what matters and leave out what doesn’t. You can shift register — from a strategy conversation with leadership to a pairing session with a junior designer — without losing clarity in either.

This is a player-coach role. You will continue to do hands-on design work on complex, high-stakes parts of the product — but you will also be responsible for growing the practice, mentoring others, and owning how design operates at scale across the cluster.

• Experience: 8+ years of product design experience, with a portfolio that spans product lifecycle ownership, ecosystem-level thinking, and measurable outcomes — not just polished screens.
• People Development: Demonstrated experience mentoring or managing designers, with clear examples of how you’ve helped others grow their craft, confidence or career trajectory.
• Strategic Range: Ability to think and operate at both the strategic and execution layer — you can set direction and get into the details when it matters.
• ResearchOps: Hands-on experience establishing or significantly improving research operations: recruitment, repositories, governance, or synthesis practices at team or organisational scale.
• DesignOps: Experience owning design operations: design systems governance, crit culture, handoff processes, tooling standards, or documentation frameworks.
• Communication: Excellent written and verbal communication skills. You write clearly, present confidently, and can adapt your communication style to different audiences without losing your point.
• Craft: Strong UX fundamentals — research, information architecture, interaction and visual design — applied with rigour and pragmatism in a live product environment.

 

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech