About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior DevOps Engineer to join our Product Engineering Core DevOps team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
- Design, implementation, and automation of large-scale distributed systems
- Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
- Work with Engineering teams to deliver high-quality software in a fast-paced environment
- Monitor production and development environments to build preventive measures and provide a seamless customer experience
- Work with delivery teams on software improvements to achieve higher availability and lower MTTD
- Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)
Key Requirements:
- 7+ years of public cloud experience (GCP or AWS)
- 7+ years of private cloud experience (Openstack, VMware ESXi)
- 7+ years of Linux experience (Centos/Ubuntu)
- 7+ years of networking experience
- Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
- Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
- Experience with Infrastructure as Code (Terraform), Python or other scripting languages
- Experience with Ansible config management tool
- Experience with Prometheus/Loki/Alertmanager/Grafana observability tools
- Excellent problem solving and analytical skills
- Experience with Incident Management Process, SRE best practices and continuous improvements
- Experience designing large scale distributed systems
- Familiar with DevOps/DevSecOps methodologies and best practices
- Strong verbal and written communications skills
- Bachelor's of Science degree in Computer Science or equivalent experience
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
