Director, Enterprise Customer Success Management, AEC

26WD96996

Director, Enterprise Customer Success Management – AEC

Autodesk is on a journey to move from digital desktop tools to a cloud-based platform that fundamentally changes how the world designs and builds. To get there, we're reimagining how we develop, sell, and operate — unlocking new ways for our customers to design, build, and use the products that shape the physical world. The Enterprise CSM team works with our Enterprise customers to transform their vision into realized value by helping them adopt and optimize Autodesk technologies faster and more effectively. By delivering connected experiences and forging trusted partnerships, Customer Success plays a major role in driving adoption, retention, and measurable business outcomes within this strategic, named customer segment.

Position Overview

The role of Director, Enterprise CSM – AEC reports to the Sr. Director of Account-Based CSM, NAMER. With AEC representing more than half of the Americas Enterprise portfolio, you will ensure that we meet our adoption, value realization, and customer sentiment goals for the region. Additionally, the Director will serve as a liaison between strategic customer segment, contribute to developing and leading the execution of AEC adoption strategies in the North America. This is a challenging role that requires exceptional stakeholder management, team building, motivational and analytical skills. The right candidate is truly passionate about customer advocacy and has a proven track record leading teams with large revenue accountability. You view customer experience as a growth engine — with a focus on creating effective Customer Success Plans and fostering an environment of execution. This leader must embrace diversity as a core guiding principle as to how our team will be composed and leveraged.

Responsibilities

• Lead a team of 3 Managers/Senior Managers and 20+ CSMs

• Accountable for driving customer adoption and maturity by delivering measurable business outcomes across our AEC portfolio

• Provide regular industry insights and business performance narratives of the AEC portfolio to senior leadership, including consumption and adoption forecasting and trend analysis

• Contribute to the development and execution plan of adoption strategies to drive utilization of AEC products and industry cloud

• Coach the team in developing tailored Customer Success Plans that drive higher adoption and satisfaction, aligned to customer business outcomes

• Fuel expansion through adoption and customer insight, increasing lifetime value through greater advocacy

• Serve as the voice of the customer, championing their requirements for Autodesk AEC solutions and shaping product and service experiences

• Champion ideas for evolving the Customer Success practice for use across the global organization

• Collaborate globally with our EMEA and APJ peers on an aligned operational model

• Attract, hire and retain a diverse and elite group of Customer Success Managers — fostering career development, global collaboration, and high standards of a world class practice

• Developing the next generation of managerial talent

Minimum Qualifications

• Minimum 10+ years of experience with 5+ years leading customer-facing organizations

• 5+ years of AEC industry expertise

• Ability to analyze consumption and forecast data to generate actionable business insights and leadership-ready reporting

• Track record of hiring and developing diverse and high performing talent — both at the manager and individual contributor level

• Empathy for customers and passion for transforming their vision into realized value

• Strong leadership skills with proven ability to influence through persuasion, negotiation, and consensus building

• Demonstrated desire for continuous learning and improvement

Preferred Qualifications

• Understanding of AEC industry, with a perspective on how automation and AI might both disrupt and revolutionize today’s work

• Experience with token or consumption-based forecasting models, with a track record of translating data into clear, confident business narratives for executive audiences

• Self-starter that thrives in the face of challenge. You are dedicated to clearing obstacles with a resourceful and collaborative approach to problem-solving

• High attention to detail, balanced with the ability to absorb large amounts of information and distill it down into essentials

• Enthusiastic and creative with the ability to inspire others

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $137,000 and $245,630. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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