About the role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
This is a 100% remote opportunity with limited travel requirements.
Aplyr's read
TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.
What's promising
- •Strong focus on digital transformation in customer experience management.
- •Diverse range of roles from technical to strategic positions.
- •Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Potential for high-pressure environment due to client demands in digital transformation.
- •Frequent need for specialized technical skills may limit broader career mobility.
Why TTEC Digital
- •Expertise in integrating major technology platforms for customer experience solutions.
- •Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
- •Focus on high-level strategic roles, such as Vice President Digital Sales Executives.
Aplyr’s read is generated by AI from public sources. Was it useful?
About TTEC Digital
TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.
