Family Outreach & Enrollment Associate/Manager - Bronx & Upper Manhattan

Follow your passion 

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.

Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children.

Our Network office is located at 401 W 218th St., New York, NY 10034. However, this position is mostly located in the Bronx and Upper Manhattan, in-person. Increased flexibility will be required for this role as in-person community outreach and engagement is a key component of the Family Outreach & Enrollment team, but there may be potential for some remote work based on the scope of responsibilities.

Deliver powerful results

To achieve our vision, we are searching for a bilingual Family Outreach & Enrollment Associate/Manager with a Bachelor’s Degree and experience in sales or customer service (preferably working with families in an educational or social services setting) with a proven record of building and maintaining strong relationships with customers or external audiences. 

• Bilingual proficiency in English and Spanish is required.
• Candidates must be comfortable working in-person in the Bronx and Upper Manhattan (Inwood). 
• The ideal candidate will demonstrate strong communication skills (verbal and written), a results-driven track record, and proficiency in managing and analyzing spreadsheets.
• Proficiency with the Google Suite is required. 
• The position title will be commensurate with candidate experience.

As a member of Zeta’s Family Outreach team, you will:

• Develop and implement strategies to engage with prospective families in our communities
• Coordinate and lead on the ground outreach efforts directly in the community to share information about Zeta in person
• Build and maintain relationships with community-based organizations
• Plan and execute engagement events for prospective families
• Support with Zeta’s random admissions lottery and enrollment processes
• Draft and distribute written communications to diverse stakeholder groups
• Collect and analyze data to optimize outreach strategy and tactics
• Wear multiple hats as a part of a scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed

Note: Engaging with families about Zeta’s world-class educational program involves participating in regular community outreach shifts, which typically require extended periods of walking, standing, and the ability to lift up to 25 lbs.

Join our purpose-driven community

Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta:

• We are passionate about our mission of providing world-class education to all students
• We bring a mindset of growth, flexibility, and openness to feedback
• We are hungry and determined to not only meet our goals, but surpass them
• We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
• We have a high bar for excellence and sweat over the details
• We are caring and put team over individual at all times

We are hiring for an immediate openi