Room Service Waiter

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

Who we are…Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world – thoughtful design, intuitive service, and stories that last is at the core of everything we do. Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam and Sea Containers London, Riggs Washington D.C. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

The Room Service Waiter 

As a part time Room Service Waiter, you will be responsible for delivering exceptional service to guests who choose to dine in the comfort of their rooms. The Room Service Waiter plays a crucial role in ensuring timely and accurate delivery of orders, creating a positive guest experience. The role will report directly to the Room Service Manager and will have a dotted reporting line to the Director of Food & Beverage at the location the position is based at.

Key Responsibilities

• Deliver personalised, intuitive service to guests, handling room service orders, special requests and enquiries with professionalism and care
• Ensure accurate, timely and well-presented delivery of all room service orders
• Maintain expert knowledge of menus, daily specials and promotions to guide and inspire guest choices
• Supervise, mentor and train junior team members, supporting development and high service standards
• Carry out quality checks on orders, providing coaching and feedback to improve performance
• Support minibar operations and assist with inventory control and stock communication
• Work closely with kitchen, bar and hotel teams to ensure seamless service and communication

What We’re Looking For

• Experience within hotel operations, ideally in a luxury or lifestyle environment
• Strong communication, organisation and problem-solving skills
• A natural leader with excellent attention to detail
• A team player who builds positive relationships across departments
• Someone who truly embodies Lore Group’s values of family, discovery, detail and spirit

Salary: £12.71 p/h + service charge, plus benefits

This is a part-time position, with the opportunity to take on additional hours in line with business needs.

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London