HR Partner, PXT Excellence, ROW PXT Japan

As a member of the Japan Operations People eXperience & Technology eXcellence (PXTX) team, HR Partners (HRP) provide hands-on and high-judgment HR support to employees across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, actively executing day-to-day HR operations acting as trusted consultants to employees. HRPs work backwards from the voice of the employee to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, handling cases hands-on from intake to resolution, collaborating extensively with HR Business Partners(HRBPs), Employee Relations, Legal, and others to provide integrated people solutions.
As an HRP, you will support employees through consistent execution of HR processes, relationship-building, and timely resolution of employee matters. You will independently handle standard cases while collaborating with senior team members and HRBPs on more complex issues. With visible presence across site operations, you'll foster team culture, support engagement initiatives, and coach leaders on HR practices. You'll leverage data-driven insights and HR technologies to enhance employee experience while developing advanced HR capabilities that position you for continued career growth.

Key job responsibilities
1. Performance Management
- Independently execute standard performance management processes and support managers through moderately complex cases including performance improvement plans, working with senior team members on highly nuanced situations
- Guide managers in implementing performance management tools effectively and support bias-free evaluations and coaching approaches across teams
- Analyze performance data to identify trends, share insights with senior team members, and contribute to solutions for systemic issues
2. Employee Relations
- Independently handle standard employee relations cases following established processes and policies, escalating complex matters appropriately
- Support investigations and grievance processes in collaboration with senior team members and Employee Relations teams
- Provide guidance to managers on employee relations matters including policy interpretation and workplace concerns, seeking senior support for complex situations
- Maintain accurate documentation of cases to ensure compliance and support risk mitigation efforts
3. Engagement and Culture Building
- Coach frontline leaders on behaviors that impact engagement and retention, reinforcing expectations and guiding effective use of available tools
- Collect and analyze employee feedback, identify issues, and collaborate with senior team members and HRBPs to implement solutions
4. Standard Work and Operational Excellence
- Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation
- Provide employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation
- Promote self-service tool adoption and identify opportunities to improve tool usability and effectiveness
5. Data Analysis and Insights
- Track and analyze HR-related data including attrition trends, attendance patterns, hiring metrics, and employee sentiment
- Prepare data-driven insights and recommendations for site reviews and team discussions
- Identify process improvement opportunities through systematic data analysis
This role leverages innovative customer relationship management tools that enable unique positioning to identify trending issues and themes through data, informing consequent decisions and initiatives across the organization.

A day in the life
A typical day involves balancing standard work execution with responsive employee support. You will support employees through consistent execution of HR processes, relationship-building, and timely resolution of employee matters. You will independently handle standard cases while collaborating with senior team members and HRBPs on more complex issues. With visible presence across site operations, you'll foster team culture, support engagement initiatives, and coach leaders on HR practices. You'll leverage data-driven insights, HR technologies, and process automation to enhance employee experience and operational excellence while developing advanced HR capabilities that position you for continued career growth.
Through data tools and HR technologies, you'll track metrics and identify trends while building trust through personal interaction. You'll lead employee engagement activities, coordinate feedback ch