Director of Account Management-Employee Benefits

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Director of Account Management to their Acentria team in Ormond Beach, FL.

Job Summary:

The Director of Employee Benefits Account Management provides strategic leadership, oversees their designated account management team, ensures exceptional client service, and drives operational excellence.

Essential Functions:

• Lead, coach, and mentor the Account Management team
• Develop and execute team strategy and performance metrics
• Serve as executive oversight for key clients
• Oversee renewal strategy and service quality
• Partner with sales and operations teams
• Create and maintain strong carrier partnerships
• Ensure designated team’s clients’ compliance requirements are satisfactory and up to date
• Manage staffing, training, and team planning
• Drive process improvement and operational efficiency
• Manage book of business for large size clients
• Lead renewal strategy and negotiate with carriers
• Deliver client presentations and open enrollment materials
• Manage escalations and resolve complex issues
• Analyze claims data and funding strategies
• Prepare spreadsheets, proposals, and enrollment materials
• Other duties as assigned

Competencies & Qualifications:

• Strong leadership and people management skills
• Expert knowledge of medical (fully insured and self-funding), dental, vision, life, disability, and voluntary benefits

Education & Experience:

• 5+ years in employee benefits account management
• 2+ years managing teams
• State Health & Life license required