About the role

Aplyr's Quick Take

This role is about providing customer service and operational support for iRobot in the Iberia region. You'll handle customer inquiries, manage complaints, process orders, and ensure data accuracy across various internal systems. It's primarily an individual contributor role focused on customer satisfaction and operational efficiency.

Good fit

Ideal candidates have 1-3 years in customer service or related fields, strong organizational skills, and can juggle multiple tasks in a fast-paced environment. Bilingual in Spanish and English is essential, and knowledge of ERP or CRM systems is a plus.

Worth noting

The position is hybrid, requiring three days in the office, which may appeal to those looking for some flexibility. The role involves collaboration with multiple internal teams, which could be a good fit for someone who enjoys cross-functional work.

Introduction

Summary:
The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.

What You Will Do:

Upload and maintain customer and product information in InfoTip and other internal systems.
Support the review and follow-up of customer credit requests, coordinating with Finance and other stakeholders as needed.
Review and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies.
Assist with the management and resolution of customer complaints, working cross-functionally to provide timely responses and corrective actions.
Provide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails.
Process customer orders, requests, and documentation in accordance with company procedures.
Monitor and maintain customer records to ensure data accuracy and compliance.
Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.
Track and follow up on open customer service issues to ensure prompt resolution.
Prepare reports and provide administrative support for the Customer Service team as required.
Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.

To Be Successful You Will Have:

Bachelor's degree or equivalent work experience preferred.
1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function.
Strong organizational skills with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Experience with ERP, CRM, or customer service systems is preferred.
Fluent in Spanish and English (written and verbal). Portuguese is a plus.

Location: Madrid, Spain (hybrid 3 days in office)
Reports To: After Sales and Training Manager

Aplyr's read

iRobot is at the forefront of consumer robotics, attracting talent passionate about innovation in home automation and intelligent systems.
Synthesized from recent postings & public sources

What's promising

•iRobot is a leader in consumer robotics with a strong market presence.
•The company invests heavily in AI and machine learning for product development.
•iRobot offers diverse roles in digital platforms and sales, indicating growth.

What to watch

•iRobot faces intense competition from other tech giants in the robotics space.
•The company is susceptible to supply chain disruptions affecting production.
•iRobot's market is primarily consumer-focused, limiting diversification opportunities.

Why iRobot