Systems Engineering Manager, Region Services

We are looking for a passionate Systems Engineering Manager ready to solve the world's most complex technical challenges through innovative cloud computing solutions. The ideal candidate will combine technical expertise with strong leadership abilities to drive innovation and operational excellence when designing, implementing, and maintaining solutions.

The AWS Region Services team builds and provides operational support for internal tools used by developers across AWS.

We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.

If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you!



Key job responsibilities
- Identify Builder operational pain points from disparate data and drive actions to resolve them. Examples include: creation, improvement, simplification, and elimination of processes
- Knowing when to create a solution vs. improving existing tools
- Hire and Develop the Best Engineers at AWS by leveraging your technical ability to identify outcomes, design project plans, and drive the right actions to build the technical acumen on the team
- Collaborate and learn from world-class leaders to meet world-class challenges, every day
- Hire, train, and grow new AWS engineers
- Drive continual improvement in systems operations through tool building and automation
- Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance
- Report on the health of these services at an executive level
- Meet with internal and external customers to develop relationships and clarify requirements and schedules
- Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above bar
- Participating in 24/7 on-call rotation to troubleshoot high severity issues

*Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life
In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.

You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.

About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Bala