About the role
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps.
What You’ll Do:
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Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
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Maintain forms, documents, and Standard Operating Procedures (SOP’s)
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Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)
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Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders
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Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality
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Partner with PMO and Engineering on automation and enhancements to processes
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Assess project risks, identify contingency actions, and develop/manage a risk plan
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Communicate ongoing project health with key stakeholders and business leadership
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Monitor and manage staffing levels for QA processes
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Create detailed reporting for product and process performance and deliver results in the appropriate cadence
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Establish and maintain an effective Feedback loop with stakeholders and business unit leaders
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Maintain an awareness of and act in accordance with team goals and business unit policies
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Support special projects and seek efficiencies within QA processes
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QA production support when necessary
What You’ll Need:
- Must have work experience in the financial industry, with a strong understanding of banking products
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Self-motivated and able to work independently, applying analytical skills required to manage multiple tasks
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Strong understanding of SoFi products assigned to along with compliance, operational, and risk mitigation
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Understanding of statistical and targeted loan sampling concepts
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Strong written and verbal communication skills
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Ability to work independently, self-motivated
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Ability to work and accomplish goals with minimal supervision
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Ability to multitask and manage competing priorities
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Must be detail-oriented with an ability to work in a fast-paced environment
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Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
Nice To Have:
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Experience in Investment Banking
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Experience in the Mortgage Industry as a Mortgage Loan Officer or in Underwriting
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Experience in working with 3rd party vendors/partners in a Relationship Management capacity
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Consumer Quality Control or Credit Underwriting experience preferred
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Bachelor's degree is preferred, but a combination of education and experience may be considered in lieu of a degree
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Decision-making skills (experience making decisions, uncovering needs)
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3+ years of working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Aplyr's read
SoFi blends technology and finance to empower individuals with tailored financial solutions, attracting tech-savvy professionals eager to innovate in personal finance.
What's promising
- •SoFi offers a diverse range of financial products, appealing to a wide customer base.
- •The company invests heavily in technology, attracting skilled engineers and tech professionals.
- •SoFi's focus on personalized financial advice sets it apart in the digital finance sector.
What to watch
- •SoFi operates in a highly competitive market with numerous established financial institutions.
- •Regulatory changes in the financial sector could impact SoFi's operations and growth.
- •Limited public information about SoFi's long-term profitability and financial stability.
Why SoFi
- •SoFi integrates social elements into finance, creating a community-focused financial experience.
- •The company offers a unique blend of financial products and tech-driven solutions.
- •SoFi's personalized financial advice leverages technology to tailor services to individual needs.
Aplyr’s read is generated by AI from public sources. Was it useful?
About SoFi
SoFi, short for Social Finance, is a personal finance company that provides a range of financial products including student and personal loans, mortgage refinancing, and investment management services. The company aims to help individuals achieve financial independence and success through innovative technology and personalized financial advice.
