KBS Partner Relationship Manager (KONE BUSINESS SERVICES)

KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.

The role ensures partner relationship strategy is executed and followed and ensures the partnership is contractually in compliance and commercially well managed and key KPIs (financial, quality, process performance) transparently driven forward. The role also supports KBS Performance and Value management Lead with controlling and value management activities (reporting and interpreting performance data, KBS operational efficiency reporting, KBS value business cases creation etc.)

Main responsibilities: 

• Managing commercial partner relationship of KBS external partners
• Ensuring that agreements with external partners are properly maintained and updated, communicating agreement obligations to all relevant stakeholders, coordinating, preparing, and conducting commercial negotiations in collaboration with KONE Sourcing/Legal
• Contract Change requests gatekeeping, preparation and coordinating of approval and signature process
• Overseeing and controlling of external partners invoicing to KONE, invoice review and verification
• Supporting the Lead on financial reporting, financial analysis and KBS business value reporting

What would you need to be successful in this role? 

• Effective communication and collaboration skills, a commercial mindset and the ability to partner with external partners and KBS stakeholders in multicultural environment
• Experience in managing commercial and contractual aspects of partnerships, including negotiation and contract change requests drafting
• Experience in managing and resolving conflicts, ensuring alignment with business objectives
• Skills in risk management, particularly in identifying, assessing, and mitigating risks in partnerships
• Strong analytical skills and detail-oriented mindset to understand and interpret financial and other data, identify trends, root-cause and provide insights for strategic decision-making
• Ability to translate data into actionable insights that drive business value (storytelling)
• Very good spoken and written English
• Experience in international matrix organization would be a plus 

We offer you the basic salary starting from 3.800 Eur/gross, but the final compensation will be agreed with regard to your experience.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/