About the role
Job Context
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base.This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
Location: Reading RG1, on-site.
What You’ll Do
Customer Relationship & Account Health:
Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
Serve as the primary point of contact and customer advocate.
Identify churn risks early and execute retention plans to maintain customer success.
Expansions and Commercial Growth:
Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell.
Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets.
Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
Strategic Engagement:
Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs.
Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
Customer Advocacy:
Act as the voice of the customer internally ensuring feedback is captured and acted upon.
Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Aplyr's read
Simpro is a specialized software provider for trade services, attracting professionals keen on optimizing operational efficiency and project management.
What's promising
- •Strong focus on the trade services industry ensures tailored solutions.
- •Recent roles suggest a dynamic, growth-oriented work environment.
- •Innovative use of AI in software development enhances product offerings.
What to watch
- •Niche market focus may limit broader career opportunities.
- •High demand for specialized roles could lead to competitive pressure.
- •Limited public information about company culture and employee satisfaction.
Why Simpro
- •Offers industry-specific software solutions for trade services.
- •Emphasizes project management and operational efficiency improvements.
- •Integrates advanced AI technologies into their software products.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Simpro
SimPRO Software provides business management software for the trade services industry, helping companies streamline operations, manage projects, and improve profitability.
