Technical Recovery Claims Handler (Motor)

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

The Claims Team

Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

Role Description

We’re looking for an experienced and self-sufficient Subrogation Handler to join our growing Claims Subrogation Team. While we’re no longer a brand new function, we are still establishing and refining our processes – so your experience and technical knowledge will be key in helping shape how we operate as we scale. You’ll play an important role in supporting more junior members of the team, while managing your own portfolio of work and contributing to the continuous improvement of our ways of working.

This is a great opportunity for someone with strong claimant insurer recovery experience and a solid grasp of litigation processes, who’s confident working autonomously while also supporting more junior team members.

What you’ll be doing

• Manage your own caseload of recovery claims, consistently delivering market-leading cost control and excellent customer outcomes

• Take ownership of recovery from the earliest possible stage — preparing allegations, pursuing recoveries proactively, and engaging stakeholders to keep things moving

• Provide guidance and technical support junior team members, including ad hoc mentoring and knowledge sharing

• Prepare and review cases for panel solicitors, supporting litigation and handling appropriate cases in-house

• Make commercially-minded decisions around settlement strategy, including when to recommend discontinuation of recovery

• Accurately calculate and justify recovery outlays, including for total loss, repair, storage, and other disbursements

• Identify opportunities to improve processes and reduce recovery lifecycle times — especially where claims can be settled promptly

• Work closely with third-party insurers, legal representatives, and panel solicitors to secure recovery

• Ensure clear communication using telephony and email and ownership across all cases 

• Support the broader development of the team and function as we continue to refine our approach

Who you are

• You have a great eye for detail

• You can make decisions quickly and know when to refer for a second opinion

• You are a quick learner and embrace change

• You are a self-starter who likes to take ownership but is also able to thrive in a team while ensuring quality output

• You always seek ways to improve processes

• You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals

What we're looking for from you

• 2 years relevant experience in the motor claims space, across Recovery functions

• You’ve seen first hand what it’s like to be part of a fast-growing team and are open to the challenge of developing teams 

• Experience helping others to deliver in their role, and a desire to further develop your skills

Perks of the job

• Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Competitive bonus scheme - designed to reward and recognise high performance

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less

Plus all the rest; 25 days holiday (plus bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

• We break it up into 3 stages:

  • A video interview with someone from our TA Team (30 mins)

  • A skill-based task interview with two members of our Claims team (1 hour)

  • A culture interview (1 hour)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

We are not in a position to offer sponsorship and/or a visa for this position.

Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.