About the role

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Software Engineer Global supporting Southwest’s Agentic AI initiatives, you’ll help design, build, and operate reliable, cloud‑native services that support production AI workloads. This role is hands‑on and execution‑focused, combining core software engineering with SRE fundamentals such as incident management, automation, and operational readiness. You’ll work closely with other Engineers to deliver well‑tested, observable systems using AWS services, container platforms, Infrastructure as Code, and CI/CD pipelines. Based in our Hyderabad Global In‑House Center, this role offers the opportunity to grow strong platform and reliability skills while contributing to AI solutions that support both Customers and internal Teams. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Software Engineers across a variety of Pod and initiatives—each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support.

Agentic AI - Customer & Commercial Pod
In the Agentic AI – Customer & Commercial Pod, you’ll support the development of intelligent, Customer‑facing AI services that make it easier for Customers to get help, explore options, and complete transactions. This role focuses on building and operating scalable services that embed LLMs and agentic workflows into production systems. You’ll help translate agent designs into reliable, testable code across orchestration, tools, memory, and integrations, while applying SRE practices to maintain service health. Working with AWS services, containers, and observability tools, you’ll support incident response, automation, performance tuning, and cost awareness—helping ensure AI experiences remain responsive, resilient, and ready to scale as usage grows.

Agentic AI - ETO Products Pod
In the Agentic AI – ETO Products Pod, you’ll help build agentic AI solutions that support enterprise and back‑office Technology tTeams by simplifying internal workflows and improving efficiency. This role is an early‑engineer opportunity with meaningful ownership—building the integration layers that allow AI agents to interact with enterprise systems such as ITSM, ERP, and identity platforms. You’ll strengthen your cloud and platform skills by working hands‑on with AWS services, container orchestration, and automation, while supporting production operations through monitoring, on‑call participation, and continuous improvement. As agentic AI adoption scales, your work helps establish reliable foundations that other Teams can build on.

Responsibilities

Apply knowledge and skills of software development and testing effectively to solve a range of problems
Work alongside other engineers on the team to elevate technology and consistently apply best practices
Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
Document each aspect of a system or application as a reference for future upgrades and maintenance
Determine and assess the needs of the user and then create software to meet the requirements
Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
Work in an agile environment to deliver high-quality software
Prepare and install solutions by determining and designing system specifications, standards, and programming
Mentor junior members on the team
Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
Intermediate knowledge of at least one required programming language
Ability to partner, communicate, and negotiate with various Technology or partner Teams
Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to mentor others to do the same
Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Education

Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in software engineering
- 2-5 years of relevant work-related experience
- Designs, writes program code, tests, documents, and implements well-integrated application systems aligned to requirements and standards.
- Responds to production problems and implements immediate resolution efforts across technology areas; strong problem-solving.
- Works alongside engineers to apply best practices; collaborates with customers and cross-functional partners and communicates status/proposals.
- Documents system/application components for future maintenance; works in agile delivery environments.
- Intermediate knowledge of software development methodologies and at least one programming language; mentors junior members.

Preferred: Experience in:
- Experience mentoring junior engineers and improving team practices.
- Continuous learning through workshops, conferences, and communities of practice.
- Experience presenting solution proposals and communicating progress to diverse audiences.
- Experience with AWS cloud-native development and basic observability practices.

Other Qualifications

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

Aplyr's read

Southwest Airlines thrives on a low-cost, customer-centric model, attracting employees who value efficiency and a dynamic work environment.
Synthesized from recent postings & public sources

What's promising

•Southwest Airlines offers competitive salaries and benefits, attracting talent in a competitive industry.
•The airline's strong focus on customer service creates a positive work culture.
•Southwest's extensive domestic network provides diverse career opportunities in various locations.

What to watch

•The airline industry faces volatility due to fluctuating fuel prices and economic downturns.
•Southwest's low-cost model may limit resources for employee development.
•Intense competition from other low-cost carriers can impact job security.

Why Southwest Airlines

•Southwest Airlines is known for its no-frills service, simplifying operations.
•The company maintains a unique open seating policy, enhancing boarding efficiency.
•Southwest's employee-first culture is reflected in its consistently high workplace satisfaction ratings.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Southwest Airlines

Southwest Airlines

southwest.com

View company

Southwest Airlines is a major American airline known for its low-cost fares and no-frills service. It operates more than 4,000 flights daily to over 100 destinations across the United States and near-international locations.