About the role
Promenade, (formerly BloomNation) is scaling rapidly and seeking a Customer Success Team Lead.
You’ll play a pivotal role in delivering value to your book of business, helping our partners grow their own business and ensuring strong customer retention with the assistance of 5 offshore reps under your supervision.
This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly!
This is not a management role, but you should be comfortable with handing off tasks to the offshore team, and reviewing the quality of their work before passing it along to our restaurant and floral partners.
You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business. Bilingual in Spanish is a big plus!
Aplyr's read
Promenade leverages technology to transform hospitality and retail experiences, attracting creative and customer-focused professionals to drive innovation and client satisfaction.
What's promising
- •Promenade is at the forefront of integrating technology in hospitality, offering innovative solutions.
- •The company provides opportunities in diverse roles, from creative design to customer success.
- •Promenade's focus on enhancing customer experience appeals to tech-savvy professionals.
What to watch
- •Limited public information about Promenade's financial stability and growth trajectory.
- •The competitive tech landscape may challenge Promenade's market differentiation.
- •Rapid industry changes could impact Promenade's long-term strategic plans.
Why Promenade
- •Promenade specializes in tech-driven enhancements for hospitality and retail sectors.
- •The company emphasizes creative roles, such as Senior Creative Designer, to innovate customer experiences.
- •Promenade offers bilingual roles, reflecting a commitment to diverse customer engagement.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Promenade
Promenade is a technology company focused on enhancing the customer experience through innovative solutions in the hospitality and retail sectors.
Similar roles
Client Service Relationship Team Manager (UAE Nationals Only)
Citigroup
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
Cigna
Service & Engagement Team Leader
Target
French Customer Support Agent - (Bench Team)
Blueprint Technologies
Team Manager Technical Support( Hybrid- Bangalore)
Smartsheet
Customer Support Team Manager
Topline Pro