Part Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

About Us: Join our dynamic Food and Beverage team as a Hotel Concierge and embark on a journey of creating exceptional experiences for our guests. We are seeking highly motivated individuals who possess an engaging personality and a passion for making meaningful connections. If you are excited about using your knowledge and enthusiasm to assist guests in planning their stay and enhancing their overall experience, this is the perfect opportunity for you to thrive in the world of hospitality with world-class property.

Your Role: As a Hotel Concierge, you will be the beacon of hospitality, guiding our guests to create unforgettable memories during their stay. Your responsibilities will include:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards.
• Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards.
• Coordinate special events or special projects as assigned
• Assists guest with problems with hotel services
• Arrange transportation needs for guests
• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours
• Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.

Opportunity for Growth: This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels
• Mental wellbeing support for you and your loved ones
• Comprehensive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting perks and discounts
• Professional guidance and support
• Competitive health insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Educational opportunities for career growth
• Strong emphasis on work-life balance

What are we looking for?

Required Qualifications:

• Engaging personality and genuine interest in providing exceptional service.
• Strong interpersonal skills and ability to build connections with diverse guests.
• Excellent problem-solving skills and a proactive attitude.
• Knowledge of local area attractions, restaurants, and points of interest.
• Effective communication skills and the ability to convey information clearly.
• Flexibility to adapt to varying shifts and schedules.
• Able to work holidays and weekends.

If you are a self-motivated individual with a passion for creating memorable experiences, and loves to cater to the guest we encourage you to apply for the Concierge position at Marriott Colorado Springs. Join our team and play a vital role in making our guests' stays exceptional and unforgettable while growing your career in the hospitality industry. Be part of our mission to create value for our associates, guests, owners, and communities.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Compensation:

$16.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.