Community Health Worker

Essential Functions

• Builds trust with patients and their families to engage them in their health and empower them to recognize their potential and create community connections.

• Applies motivational interviewing and health coaching techniques during patient interactions.

• Ensures timely enrollment in, and referrals to, health and community resources, and assists patients in navigating these services.

• Maintains regular contact with patients through phone calls, digital communications, home visits, and visits to community settings.

• Collaborates with care managers and clinical teams to deliver coordinated, comprehensive care that addresses social needs as part of the patient's care plan.

• Collaborates with Community Health to support partnerships and maintain relationships with key community stakeholders to improve health and social outcomes.

• Communicates empathetically and clearly with patients and caregivers, honoring their preferences and ensuring understanding.

• Contributes to and maintains a comprehensive knowledge base of community resources and their functions.

• Participates in professional development and networking opportunities to enhance skills and knowledge.

• Utilizes strong organizational skills to manage tasks and appointments, and applies critical thinking to resolve complex issues and navigate community resources.

• Demonstrated communication skills, including listening, speaking, and writing .

• Ability to work independently as well as collaboratively in and in group settings.

• Proactive mindset with the ability to take initiative .

• Willingness and ability to conduct home visits.

• Availability to be present on-site in clinical and community settings.

• Basic computer proficiency .

• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.

• Must obtain Community Health Worker (CHW) Certification within 18 months of hire into role.

Preferred Qualifications

• Community Health Worker (CHW) Certification

• Experience working with diverse populations, including individuals with limited financial resources, educational backgrounds, and communication barriers.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.