Supply Operations Analyst

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Supply Growth and Optimization: Own supply growth and performance across assigned cities. Ensure the right number of couriers are active, productive, and earning sustainably to support demand growth.
• Supply Planning and Forecasting: Work with HQ ops and growth teams to forecast supply needs based on demand plans, seasonality and special events. Proactively identify gaps and define actions to close them.
• Courier Performance and Earnings: Analyze courier behavior and performance then design and support initiatives that improve productivity and earnings quality.
• Operational Bottleneck Resolution: Identify operational bottlenecks impacting supply performance then drive root cause analysis and execution of fixes.
• On the Ground Ops Support: Spend time in cities working closely with different  teams and riders to validate data insights, test interventions, and adapt solutions to local realities.
• Cross Functional Collaboration: Partner with Growth, Commercial, Product, and Support teams to ensure supply plans are aligned with demand, incentives, and city priorities.
• Metrics Ownership and Reporting: Own key supply metrics for your cities. Build and maintain clear reporting on supply health, risks, and progress against targets. Translate insights into actionable recommendations.
• Continuous Improvement: Test, measure, and scale operational improvements. Document learnings and help standardize best practices across cities.

WHAT YOU WILL BRING TO THE RIDE

• A strong analytical mindset with the ability to turn data into clear operational actions, not just reports
• 2 to 4 years experience in operations, consulting, startups, or business roles in fast paced environments
• A proven track record of execution. You follow through, deliver results, and can point to real outcomes you’ve driven
• Strong ownership mindset. You take responsibility for supply performance in your cities and push through blockers until issues are resolved
• Ability to balance speed with attention to detail. You move fast without losing control of the fundamentals
• Clear and concise communication, especially when working with remote and cross functional teams
• Hands on and scrappy approach. You are comfortable getting close to the operation, riders, and local teams
• High level of autonomy and strong prioritization skills
• An empathetic, inclusive, and curious attitude. You understand that supply performance is driven by people as much as systems
• Willingness to spend time on the ground in cities when needed to validate