Assistant Front Office Manager - Amanoi

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Role

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front office, ensuring exceptional guest service, efficient check-in/check-out processes, and the smooth handling of guest requests and complaints. This role requires strong leadership, organizational, and communication skills.

Responsibilities

• Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled.
• Supervise daily front office operations to ensure smooth and efficient service.
• Assist the Front Office Manager in managing employee schedules, training, and performance.
• Oversee check-in, check-out, and reservation processes to maintain high guest satisfaction.
• Handle guest complaints, requests, and special requirements promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.
• Monitor room inventory, occupancy, and assist with maximizing room revenue.
• Ensure all front office cash handling, billing, and financial procedures are followed accurately.
• Maintain and enforce hotel policies, procedures, and service standards.
• Support the team in upselling hotel services, amenities, and promotions.
• Prepare reports on front office activities, guest feedback, and employee performance for management review.

Requirements

• Minimum 3 years of previous management experience in a fast-paced environment, ideally in a luxury setting.
• Strong knowledge of the front office operations, with a hands-on management.
• Proficiency in using Property Management Systems, Micros, Point of Sales and other management systems.
• Flexibility in scheduling to meet operational demands.
• Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
• High attention to detail and commitment to delivering excellence in every aspect of the culinary experience.
• Ability to effectively supervise the Front Office Department.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritize and support your career journey, making you feel valued, included and at home. 

• Aman Global Complimentary Night Program.
• Single accommodation with full board at the Colleagues' Cafeteria.
• Laundry service.
• 12 Annual Leave Days.
• Health Care Package.
• Year-end Bonus.
• Service Charge.
• Performance incentive bonus.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey.