About the role
Role Responsibilities
As a Retail Specialist, you would ensure Western Union Money Transfer services and products are delivered at best-in-class service quality across retail locations and Sub-Agents of Western Union Global Network. You will also implement new processes to automate service, improve cost-effectiveness, and address service issues with the help of the Operations team. Other key responsibilities include:
- You will work as a coordinator with internal and external stakeholders for the retail initiatives to bring more traffic to the branches. Responsible to managing individual contributors at branches.
- Achieve Transaction numbers for location in Singapore by working hand in hand with Marketing teams and other stakeholders.
- Collaborate with cross-functional teams like Product and Compliance.
Role Requirements
- Must have a working experience of 3 years in the remittance/banking and fintech industries.
- Has bachelor’s degree or equivalent with experience of 3 years in management and advantage to have property rental pricing knowledge.
- Provide market information on the locations with good traffic for business.
- Negotiate lease renewals and scout for potential locations which support Cost reduction initiatives.
- Coordinate launch campaigns and promotions for locations. To provide the Country Head with market information on competition.
- Able to be on hybrid working set-up and flexible working schedule including weekends (e.g. Sunday). The role also requires you to travel within Singapore for new business ventures and client management.
- Exhibit good communication and presentation skills. Knowledgeable in MS Office and technology related tools.
Work Shift
ONSITE - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
- 18 days holidays
- Birthday Leave
- Employee Assistance Programs
- Global Recognition and Rewards Programs
- Employee Wellness
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
04-30-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills & Tags
Aplyr's read
Western Union is a global leader in money transfer services, employing diverse roles from compliance to customer care, ensuring secure and efficient transactions worldwide.
What's promising
- •Western Union's global reach provides extensive opportunities for international career growth.
- •The company invests in digital transformation, enhancing its competitive edge in financial services.
- •A diverse range of roles indicates a commitment to innovation and operational excellence.
What to watch
- •Regulatory challenges in financial services can pose risks to operations.
- •The company faces competition from fintech startups offering lower-cost solutions.
- •Limited public information about internal culture and employee satisfaction.
Why Western Union
- •Western Union's extensive agent network is unmatched in the money transfer industry.
- •The company offers unique cross-border payment solutions for both individuals and businesses.
- •Its long-standing history provides stability and trust in financial transactions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Western Union
Western Union is a global leader in cross-border, cross-currency money movement and payment services, providing consumers and businesses with fast and reliable ways to send and receive money worldwide.
